Bradya
Technical User
- Oct 13, 2014
- 1
Hi All,
We use Avaya CCR Version 8.1.41.1 to track traffic in our call centre. However we have recently changed the naming of our agents in IP Office Manager R8.1 to better display on our Wallboard. After changing the names in IP Office, their outbound call statistics are no longer showing in our League Table using the Outbound Calls (Ext) statistic. Inbound statistics are still showing correctly, and if I try making calls with an account which has not had it's name changed (Agent 8 in the example image below) it still shows the stats. If I rename the agents to their old name it also starts tracking them again. I have tried restarting the CCR server, as well as resetting the daily statistics.
Any ideas on what might be stopping these from showing up?
We use Avaya CCR Version 8.1.41.1 to track traffic in our call centre. However we have recently changed the naming of our agents in IP Office Manager R8.1 to better display on our Wallboard. After changing the names in IP Office, their outbound call statistics are no longer showing in our League Table using the Outbound Calls (Ext) statistic. Inbound statistics are still showing correctly, and if I try making calls with an account which has not had it's name changed (Agent 8 in the example image below) it still shows the stats. If I rename the agents to their old name it also starts tracking them again. I have tried restarting the CCR server, as well as resetting the daily statistics.
Any ideas on what might be stopping these from showing up?