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Outbound Line selection. 1

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jimrit

Technical User
Apr 14, 2005
193
US
I have a facility that is set up to use line group 3 when making outbound calls from certain extensions. Is there a way that I can make it select another group when there are no available lines it the first group, for example all of the lines are in use, can they switch to line group 4 to make the outbound call??
 
Well I understand that, but I am not certain how to make this transition in the ARS table. if one Group has all of the lines busy, how does it transition to another line group??
 
Add ARS 51 as the Backup Route- Put it in ARS 50 as Out of Service Route.
 
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