I have a 20000 IPS and a collections dept that wants to choose what caller ID to send out depending on what state they are calling to. There are 4 states each with a different Toll Free number that they want to send. In 5005 I added the numbers. THe prime line for their phone is 2211. I made 4 virtual extensions 1465 - 1468 and added them as line keys on their Dterm 16 phones.
CM1325>2211:1- set same for each virtual extension.
CM1213>2211:04 04 is local number 305947XXXX in 5005
CM1325>1465:07 07 is toll free for state 888994XXXX in 5005
If they choose the line key for 1465 and dial out the caller ID sent is for prime line 305947XXXX.
If I set Prime Line to None. The caller ID when they choose 1465 line key is the number sent by carrier.
How can I accomplish what I need to accomplish or can I?
CM1325>2211:1- set same for each virtual extension.
CM1213>2211:04 04 is local number 305947XXXX in 5005
CM1325>1465:07 07 is toll free for state 888994XXXX in 5005
If they choose the line key for 1465 and dial out the caller ID sent is for prime line 305947XXXX.
If I set Prime Line to None. The caller ID when they choose 1465 line key is the number sent by carrier.
How can I accomplish what I need to accomplish or can I?