I'm currently running 4.0(5) on a 406 and I'm having issues with a fallback/out of service group.
I have an ICR going to a hunt group w/ 3 people and an overflow to another HG which just rings to an auto attendant (which does a day/night/holiday test and pulls the correct recording for menus, etc).
However, they want a button on their phone to automatically set the ICR to go to a night message, rather than ring the HG. Easy enough, just a simple set HGoutofservice button.
However, upon activation, that button makes the calls go to the VM of the hunt group, rather than going to the set out-of-service fallback hunt group (which auto rings to an AA).
I've tried setting it in the ICR to fall back to the night group, and I've tried setting it in the main HG. I've also tried setting it up to just ring an extension rather than a group to no avail. Bloody thing just want's to go and ring the VM for that group when set out of service.
Any ideas?
I have an ICR going to a hunt group w/ 3 people and an overflow to another HG which just rings to an auto attendant (which does a day/night/holiday test and pulls the correct recording for menus, etc).
However, they want a button on their phone to automatically set the ICR to go to a night message, rather than ring the HG. Easy enough, just a simple set HGoutofservice button.
However, upon activation, that button makes the calls go to the VM of the hunt group, rather than going to the set out-of-service fallback hunt group (which auto rings to an AA).
I've tried setting it in the ICR to fall back to the night group, and I've tried setting it in the main HG. I've also tried setting it up to just ring an extension rather than a group to no avail. Bloody thing just want's to go and ring the VM for that group when set out of service.
Any ideas?