OSBIZ X8 V2R2 - MY SIP TRUNKS CAN ONLY USE 5 OUTBOUND CALLS ONLY

[Hertz]

Hello Guys,

I have my Openscape Business X8 V2R2. I have successfully registered my ITSP and actually already used the 12 SIP LINES FOR INBOUND AND OUTBOUND. Licenses is Good i can see that 12 is being input. Distribution of bandwidth is checked and good. 1600kbps = 12 lines.. But the problem is that I can only used 5 OUTBOUND CALLS simultaneously. When trying for 6th outbound call. Phone says " not accessible".

Is there anyone who has the same problem that I have encountered?

I cannot access the partner portal as of now that's why i cannot check if there's service info with regards to this issue.

thank in advanced.

Best
Hertz

 

[samduo]

Do you have 12 trunks enabled with the SIP provider?

are your 12 trunks showing as active in trunks/routing?

 

[xs650]

Do you have an OCCB?
The X8 has 8 dsp channels onboard and when you use non IP phones you
need a dsp channel for each call.
One to three channels are reserved for MOH.

 

[Hertz]

@samprodec
Yes, and I can see that it is randomly used. But unfortunately max. of 5 calls are only allowed.

@xs650
Actually, that is what we thinking also. Apparently, there is no OCCB on the system. SO this may resolves the issue.
We'll try it asap.

thanks for the replies.



Best
Hertz