Option 11 - Unable to dial some extension

[dklimkow]

Preface: All I know I about maintaining this equipment is what I've gleaned from various online FAQs, books and this website...not well versed in telecom in general.

We are a remote site using an Option 11. Our head office has various 4 digit extensions, but specifically I am unable to dial anything from 1000 to 1009. 1010 works fine.

DCH 13 OMSG SETUP REF 000001A0 CH 2 0 0 31 TOD 17:08:28
FEAT :NCID
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:7264 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:1009 NUM PLAN: PRIVATE/ABBREVIATED (CDP)

DCH 13 IMSG CALLPROC REF 000001A0 CH 2 0 0 31 TOD 17:08:28

DCH 13 IMSG DISC REF 000001A0 CH 2 0 0 31 TOD 17:08:28
CAUSE :UNASSIGNED NUMBER
DIAG: 171



FEAT :NCID
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:7264 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:1010 NUM PLAN: PRIVATE/ABBREVIATED (CDP)

DCH 13 IMSG CALLPROC REF 000001A0 CH 2 0 0 31 TOD 17:11:20

DCH 13 IMSG ALERT REF 000001A0 CH 2 0 0 31 TOD 17:11:20
PROGRESS: INBAND INFO OR PATTERN IS AVAIL

DCH 13 IMSG NOTIFY REF 000001A0 CH 2 0 0 31 TOD 17:11:20

DCH 13 OMSG DISC REF 000001A0 CH 2 0 0 31 TOD 17:11:20
CAUSE :NORMAL CALL CLEARING


I've confirmed a DN entry exists for 10 as per below:

TYPE DNB
CUST 0
DN 10
DATE
PAGE
DES

DN 10
TYPE CDP
STCD DSC


And here is the DSC info:

REQ prt
CUST 0
FEAT cdp
TYPE dsc
DSC 10
DSC 10
FLEN 0
DSP LSC
RLI 10
NPA
NXX

Not really sure where to go next because as I've been able to understand it, if 1010 works, then so should 1000-1009. Any help is appreciated!

 

[yyrkroon]

DCH 13 OMSG SETUP REF 000001A0 CH 2 0 0 31 TOD 17:08:28
FEAT :NCID
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:7264 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:1009 NUM PLAN: PRIVATE/ABBREVIATED (CDP)

DCH 13 IMSG CALLPROC REF 000001A0 CH 2 0 0 31 TOD 17:08:28

DCH 13 IMSG DISC REF 000001A0 CH 2 0 0 31 TOD 17:08:28
CAUSE :UNASSIGNED NUMBER <----------------------------------------------------------
DIAG: 171

The number you're calling doesn't exist on the other end.

 

[dklimkow]

@yyrkroon

It does though - 1004 gives the same result, and 1004 is my extension.

 

[yyrkroon]

Look at RLI 10 and see if it's using a DMI.

Is there an NRS involved? if so, you have to udpate the NRS routing table as well or you'll get the same result

 

[dklimkow]

RLI 10
ENTR 0
LTER NO
ROUT 30
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
SCNV NO
CNV NO
EXP NO
FRL 0
DMI 0
ISDM 0
FCI 0
FSNI 0
SBOC RRO
COPT 1
IDBB DBA
IOHQ NO
OHQ NO
CBQ YES

ENTR 1
LTER NO
ROUT 9
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 0
DMI 2
FCI 0
FSNI 0
SBOC NRR
IDBB DBA
IOHQ NO
OHQ NO
CBQ YES

ENTR 2
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 0
DMI 2
FCI 0
FSNI 0
SBOC NRR
IDBB DBD
IOHQ NO
OHQ NO
CBQ YES

ISET 3
NALT 5
MFRL 0
OVLL 0

Not sure how to validate if an NRS is being used...

 

[KCFLHRC]

What kind of trunks are route 30

ld 21
req ltm
cust 0
route 30
return

Then print out the Route 30 in ld 21

Then print out a trunk in ld 20

 

[KCFLHRC]

Here are the steps

AUD000
ld 21
PT1000

REQ: prt
TYPE: rdb
CUST 0
ROUT 30

TYPE RDB
CUST 00
ROUT 30
DES MIRAN_TUI
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
CNDP UKWN
AUTO NO
DNIS NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7000030
CPP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3

IENB 5
VSS 0
VGD 6
SST 5 0
NEDC ETH
FEDC ETH
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS NO
MR NO
RACD NO
MANO YES


PAGE 002

EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO

REQ: ****
OVL000
>ld 20

PT0000
REQ: ****
OVL000
>ld 21
PT1000

REQ: ltm
CUST 0
ROUT 30

TYPE TLST
TKTP DID
ROUT 30
DES MIRAN_TUI
TN 004 1 10 07 MBER 1 MIRAN_TUI

REQ: ****
OVL000
>ld 21
PT1000

REQ: prt
0YPE: rdb
CUST 0
ROUT 30

TYPE RDB
CUST 00
ROUT 30
DES MIRAN_TUI
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
CNDP UKWN
AUTO NO
DNIS NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7000030
CPP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3

IENB 5
VSS 0
VGD 6
SST 5 0
NEDC ETH
FEDC ETH
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS NO
MR NO
RACD NO
MANO YES


PAGE 002

EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO

REQ: ****
OVL000
>ld 20

PT0000
REQ: prt
TYPE: tnb
TN 4 1 10 7
DATE
PAGE
DES

DES MIRAN_TUI
TN 004 1 10 07 VIRTUAL
TYPE DID
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 30 1
NITE
SIGL LDR
STRI/STRO IMM IMM
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD SPCD
P10 NTC
TKID 7000030
AACR NO
DATE 8 NOV 2011

 

[dklimkow]

REQ: ltm
CUST 0
ROUT 30

TYPE TLST
TKTP TIE
ROUT 30
DES ITG-IP-TRUNK
TN 002 0 00 00 MBER 1 ITG-IP-TRK
TN 002 0 00 01 MBER 2 ITG-IP-TRK
TN 002 0 00 02 MBER 3 ITG-IP-TRK
TN 002 0 00 03 MBER 4 ITG-IP-TRK
TN 002 0 00 04 MBER 5 ITG-IP-TRK
TN 002 0 00 05 MBER 6 ITG-IP-TRK
TN 002 0 00 06 MBER 7 ITG-IP-TRK
TN 002 0 00 07 MBER 8 ITG-IP-TRK
TN 002 0 00 08 MBER 9 ITG-IP-TRK
TN 002 0 00 09 MBER 10 ITG-IP-TRK
TN 002 0 00 10 MBER 11 ITG-IP-TRK
TN 002 0 00 11 MBER 12 ITG-IP-TRK
TN 002 0 00 12 MBER 13 ITG-IP-TRK
TN 002 0 00 13 MBER 14 ITG-IP-TRK
TN 002 0 00 14 MBER 15 ITG-IP-TRK
TN 002 0 00 15 MBER 16 ITG-IP-TRK
TN 002 0 00 16 MBER 17 ITG-IP-TRK
TN 002 0 00 17 MBER 18 ITG-IP-TRK
TN 002 0 00 18 MBER 19 ITG-IP-TRK
TN 002 0 00 19 MBER 20 ITG-IP-TRK
TN 002 0 00 20 MBER 21 ITG-IP-TRK
TN 002 0 00 21 MBER 22 ITG-IP-TRK
TN 002 0 00 22 MBER 23 ITG-IP-TRK
TN 002 0 00 23 MBER 24 ITG-IP-TRK
TN 002 0 00 24 MBER 25 ITG-IP-TRK
TN 002 0 00 25 MBER 26 ITG-IP-TRK
TN 002 0 00 26 MBER 27 ITG-IP-TRK
TN 002 0 00 27 MBER 28 ITG-IP-TRK
TN 002 0 00 28 MBER 29 ITG-IP-TRK
TN 002 0 00 29 MBER 30 ITG-IP-TRK
TN 002 0 00 30 MBER 31 ITG-IP-TRK
TN 002 0 00 31 MBER 32 ITG-IP-TRK
TN 003 0 00 00 MBER 33 ITG-IP-TRK
TN 003 0 00 01 MBER 34 ITG-IP-TRK
TN 003 0 00 02 MBER 35 ITG-IP-TRK
TN 003 0 00 03 MBER 36 ITG-IP-TRK
TN 003 0 00 04 MBER 37 ITG-IP-TRK
TN 003 0 00 05 MBER 38 ITG-IP-TRK
TN 003 0 00 06 MBER 39 ITG-IP-TRK
TN 003 0 00 07 MBER 40 ITG-IP-TRK
TN 003 0 00 08 MBER 41 ITG-IP-TRK
TN 003 0 00 09 MBER 42 ITG-IP-TRK
TN 003 0 00 10 MBER 43 ITG-IP-TRK
TN 003 0 00 11 MBER 44 ITG-IP-TRK
TN 003 0 00 12 MBER 45 ITG-IP-TRK
TN 003 0 00 13 MBER 46 ITG-IP-TRK
TN 003 0 00 14 MBER 47 ITG-IP-TRK
TN 003 0 00 15 MBER 48 ITG-IP-TRK
TN 003 0 00 16 MBER 49 ITG-IP-TRK
TN 003 0 00 17 MBER 50 ITG-IP-TRK
TN 003 0 00 18 MBER 51 ITG-IP-TRK
TN 003 0 00 19 MBER 52 ITG-IP-TRK
TN 003 0 00 20 MBER 53 ITG-IP-TRK
TN 003 0 00 21 MBER 54 ITG-IP-TRK
TN 003 0 00 22 MBER 55 ITG-IP-TRK
TN 003 0 00 23 MBER 56 ITG-IP-TRK
TN 003 0 00 24 MBER 57 ITG-IP-TRK
TN 003 0 00 25 MBER 58 ITG-IP-TRK
TN 003 0 00 26 MBER 59 ITG-IP-TRK


PAGE 002

TN 003 0 00 27 MBER 60 ITG-IP-TRK
TN 003 0 00 28 MBER 61 ITG-IP-TRK
TN 003 0 00 29 MBER 62 ITG-IP-TRK
TN 003 0 00 30 MBER 63 ITG-IP-TRK
TN 003 0 00 31 MBER 64 ITG-IP-TRK


And the first two trunks (all others are the same, except RTMB and CHID match the TN):


DES ITG-IP-TRK
TN 002 0 00 00
TYPE IPTI
CDEN 8D
CUST 0
XTRK MC32
LDOP BOP
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 30 1
CHID 1
TGAR 1
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 18 MAY 2004

DES ITG-IP-TRK
TN 002 0 00 01
TYPE IPTI
CDEN 8D
CUST 0
XTRK MC32
LDOP BOP
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 30 2
CHID 2
TGAR 1
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 18 MAY 2004

 

[dklimkow]

Sorry, I didn't see your second reply:


REQ: prt
TYPE: rdb
CUST 0
ROUT 30

TYPE RDB
CUST 00
DMOD
ROUT 30
DES ITG-IP-TRUNK
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN YES
MODE ISLD
DCH 13
IFC SL1
PNI 00001
NCNA YES
NCRD YES
TRO YES
FALT NO
CTYP UKWN
INAC NO
ISAR NO
DAPC NO
PTYP ATT
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 7330
TCPP NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5


PAGE 002

TFD 0
VSS 0
VGD 6
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS YES
MRT 2
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO


REQ: ltm
CUST 0
ROUT 30

TYPE TLST
TKTP TIE
ROUT 30
DES ITG-IP-TRUNK
TN 002 0 00 00 MBER 1 ITG-IP-TRK
TN 002 0 00 01 MBER 2 ITG-IP-TRK
TN 002 0 00 02 MBER 3 ITG-IP-TRK
TN 002 0 00 03 MBER 4 ITG-IP-TRK
TN 002 0 00 04 MBER 5 ITG-IP-TRK
TN 002 0 00 05 MBER 6 ITG-IP-TRK
TN 002 0 00 06 MBER 7 ITG-IP-TRK
TN 002 0 00 07 MBER 8 ITG-IP-TRK
TN 002 0 00 08 MBER 9 ITG-IP-TRK
TN 002 0 00 09 MBER 10 ITG-IP-TRK
TN 002 0 00 10 MBER 11 ITG-IP-TRK
TN 002 0 00 11 MBER 12 ITG-IP-TRK
TN 002 0 00 12 MBER 13 ITG-IP-TRK
TN 002 0 00 13 MBER 14 ITG-IP-TRK
TN 002 0 00 14 MBER 15 ITG-IP-TRK
TN 002 0 00 15 MBER 16 ITG-IP-TRK
TN 002 0 00 16 MBER 17 ITG-IP-TRK
TN 002 0 00 17 MBER 18 ITG-IP-TRK
TN 002 0 00 18 MBER 19 ITG-IP-TRK
TN 002 0 00 19 MBER 20 ITG-IP-TRK
TN 002 0 00 20 MBER 21 ITG-IP-TRK
TN 002 0 00 21 MBER 22 ITG-IP-TRK
TN 002 0 00 22 MBER 23 ITG-IP-TRK
TN 002 0 00 23 MBER 24 ITG-IP-TRK
TN 002 0 00 24 MBER 25 ITG-IP-TRK
TN 002 0 00 25 MBER 26 ITG-IP-TRK
TN 002 0 00 26 MBER 27 ITG-IP-TRK
TN 002 0 00 27 MBER 28 ITG-IP-TRK
TN 002 0 00 28 MBER 29 ITG-IP-TRK
TN 002 0 00 29 MBER 30 ITG-IP-TRK
TN 002 0 00 30 MBER 31 ITG-IP-TRK
TN 002 0 00 31 MBER 32 ITG-IP-TRK
TN 003 0 00 00 MBER 33 ITG-IP-TRK
TN 003 0 00 01 MBER 34 ITG-IP-TRK
TN 003 0 00 02 MBER 35 ITG-IP-TRK
TN 003 0 00 03 MBER 36 ITG-IP-TRK
TN 003 0 00 04 MBER 37 ITG-IP-TRK
TN 003 0 00 05 MBER 38 ITG-IP-TRK
TN 003 0 00 06 MBER 39 ITG-IP-TRK
TN 003 0 00 07 MBER 40 ITG-IP-TRK
TN 003 0 00 08 MBER 41 ITG-IP-TRK
TN 003 0 00 09 MBER 42 ITG-IP-TRK
TN 003 0 00 10 MBER 43 ITG-IP-TRK
TN 003 0 00 11 MBER 44 ITG-IP-TRK
TN 003 0 00 12 MBER 45 ITG-IP-TRK
TN 003 0 00 13 MBER 46 ITG-IP-TRK
TN 003 0 00 14 MBER 47 ITG-IP-TRK
TN 003 0 00 15 MBER 48 ITG-IP-TRK
TN 003 0 00 16 MBER 49 ITG-IP-TRK
TN 003 0 00 17 MBER 50 ITG-IP-TRK
TN 003 0 00 18 MBER 51 ITG-IP-TRK
TN 003 0 00 19 MBER 52 ITG-IP-TRK
TN 003 0 00 20 MBER 53 ITG-IP-TRK
TN 003 0 00 21 MBER 54 ITG-IP-TRK
TN 003 0 00 22 MBER 55 ITG-IP-TRK
TN 003 0 00 23 MBER 56 ITG-IP-TRK
TN 003 0 00 24 MBER 57 ITG-IP-TRK
TN 003 0 00 25 MBER 58 ITG-IP-TRK
TN 003 0 00 26 MBER 59 ITG-IP-TRK


PAGE 002

TN 003 0 00 27 MBER 60 ITG-IP-TRK
TN 003 0 00 28 MBER 61 ITG-IP-TRK
TN 003 0 00 29 MBER 62 ITG-IP-TRK
TN 003 0 00 30 MBER 63 ITG-IP-TRK
TN 003 0 00 31 MBER 64 ITG-IP-TRK


PT0000
REQ: prt
TYPE: tnb
TN 02 00
DATE
PAGE
DES

DES ITG-IP-TRK
TN 002 0 00 00
TYPE IPTI
CDEN 8D
CUST 0
XTRK MC32
LDOP BOP
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 0
RTMB 30 1
CHID 1
TGAR 1
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 18 MAY 2004

 

[KCFLHRC]

So you are using IP trunks so YES, NRS is involved. Whoever built the NRS should have built the entries like the CDP entries but unfortunately it looks like they didn't. You will have to access the NRS in Element Manager and add those entries.