Opt11 - 3904 all external call directly forwarded to different ext. 1

[AsokTheIntern]

Dear All,

One of our users phones (A) ext9894) does forward every external call directly to a different ext9941 (B). The users phone is setup that all calls should forward to her secretary (C)(ext9964) if she dosent pick them up after a few rings.

I already did reprogram phone A from scratch but it did not resolve the issue.

Please find the phones configuration below, any help is greatly appreciated:

DES M3904
TN 007 0 00 06
TYPE 3904
CDEN 8D
CUST 0
KBA 1
FDN 9964
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
EFD 9964
HUNT 7000
EHT 9964
LHK 0
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 9894 0 MARP
CPND
CPND_LANG ROMAN
NAME XZY
XPLN 15
DISPLAY_FMT FIRST,LAST
01 ADL 31 915732758
02 ADL 31 8443333
03 ADL 16
04 HOT D 1829952 189855 0
05 SSU 0000
06 ADL 31
07 ADL 31
08 ADL 31
09 ADL 31
10 ADL 31
11 SCU 0009
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16 9948
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 14 MAY 2008

 

[cmawbey]

change SFD to SFA in CLS.... (SFA = secondary forwarding allowed... )

 

[GHTROUT]

I am interested in knowing what the poster is trying to change.

GHTROUT.com | FAQs | Recent Replies

 

[AsokTheIntern]

Hi Gibblett,

many thanks for your quick reply. I changed the class to SFA but unfortunately external call still divert directly to the wrong extension.

 

[AsokTheIntern]

Hi GHTROUT,

If a user (9894) has a secreaty his calls are supposed to divert to the secretary if the user does not pick up the phone afer three rings.

Therefore I added the user secretary's (9964) to eht, efd and fdn.

Nevertheless all external calls divert directly (without ringing on 9894) to ext 9941, who is the secretary of someone else.

 

[Johnthephoneguy]

If it is only external calls being affected, check your IDC tables for an entry there.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[GHTROUT]

I notice the Call Forward button was last programmed to go to 9948. Is this person inadvertently Call Forwarding to the wrong place? (See KEY 19)

Also check to see what the Operator/Revert/"Zero out" is set to for this persons voice mailbox. That may be the problem.



GHTROUT.com | FAQs | Recent Replies

 

[acewarlock]

How are you doing this?

Quote:
One of our users phones (A) ext9894) does forward every external call directly to a different ext9941 (B).




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[AsokTheIntern]

Dear all,

apologies for the late reply. I just wanted to let everyone know that Johnthephoneguy's suggestion was correct and that the IDC tables had to be corrected. I passed this to our PABX support company and they fixed it in no time.

Can anyone explain me how to check these tables?

Kind regards,
Sebastian

 

[Johnthephoneguy]

LD 49
prt
type=idc
then return until it spits out the info.

The numbers on the left are the incoming digits, the numbers on the right where those are pointed to.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[AsokTheIntern]

Many thanks John