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Operator Privacy on transfer

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jmazza

jmazza

IS-IT--Management
Oct 10, 2002
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When the operator transfers a call and announces the caller - the caller can hear. Is there a way to get privacy on that transfer?
 
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Have the operator hit the "excl src" key to exclude the caller from the conversation.
 
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Check the OPT in LD 15 for SYA(Secrecy Allowed). I think that controls what you're looking for.
 
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Thanks - that was it - pushed the excl src and it muted. It doesn't seem to be an on-off switch so we're not sure how it got turned off?? She's going to keep her eye on it.
 
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