Opera Double Postings

[Scacea]

Hi all,

This is a question for whoever uses Micros RES(any version) and Simphony (any version, cloud or self hosted)in hotels.

So apparently from time to time when an employee tries to close a check it gets an error IFS No communion check cables etc. In the logs we can see the interface timing out (we don't look after the interfaces) and the check is not posted to Opera so the employee tries again and again and again until the interface is responding. The issue is that in between this time Opera somehow gets this check and it records it the same amount of times as the employee tries to close the check.
Does anyone has issues with this as well? Oracle support just dials in takes logs and that's it no answers.

Thanks

 

[CathalMF]

Its possibly a performance issue with the interface or opera.

Lets assume RES/Simphony has a timeout set of 15 seconds but its taking 16 seconds for Opera to respond.
The POS will report a timeout and assume the transaction has failed so the staff try again.
However Opera has received the transaction and only responded after 16 seconds.

This could be a reason why Opera is receiving multiple transactions.

1. Id suggest increasing the timeout on the POS.
2. Check the interface server logs to see if Opera is actually responding and if so, how long it is taking to respond.

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website

http://www.microspostools.com/

 

[Scacea]

Hi Cathal,

All interfaces are set to 60 seconds (I believe that this is more than enough)
Is happening on over 200+ properties.

 

[CathalMF]

That should be more than enough, but the same explanation applies. If operas timeout is higher and it responds after 60 seconds then you will have the same problem.

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website

http://www.microspostools.com/