I have a IP500 V2 running 6.0.18 software and 3 servers running (1 - VMpro 2 - OneX (win2008 server) 3 - CCR (win2008 server)
Issue 1:
About 45 users are using 1XP logging in and setting telecommuter mode attached to single line phones at different offices around the US. When the users log in to 1XP they like to use the System tab to view the other agents. A handful of users have next to there name the call waiting icon. This icon should only show when the 1XP is ringing but for all these users it is stuck on even when they are in an idle status. (Note - I have asked the users if they clicked on the option to keep the line open under Telecommuter and they do not.)
Issue 2:
Another user is logging in and always sees that a user name is in his current call status window showing the call status timer increasing as soon as he is logged in. The phone icon shows on the status screen for the call that it is hung up but still looks like he is talking to the user. We have tried pressing the drop button which doesn't do anything because he is not on the call. Also logging in and out just resets the time on the call. I don't have another instance of that happening which might just be a glitch that I would need to reboot services which is about 15min of down time
I believe 1XP is a great web app because it is simple to install and setup but I hope in the next release Avaya can fix some of these little issues along with integrating with CCR or atleast giving a few "buttons" that can allow the users to log in and out of queue's.
Avaya ACA-I IPO Certified
Panasonic TDA/TDE/NCP Certified
CTP certified
Issue 1:
About 45 users are using 1XP logging in and setting telecommuter mode attached to single line phones at different offices around the US. When the users log in to 1XP they like to use the System tab to view the other agents. A handful of users have next to there name the call waiting icon. This icon should only show when the 1XP is ringing but for all these users it is stuck on even when they are in an idle status. (Note - I have asked the users if they clicked on the option to keep the line open under Telecommuter and they do not.)
Issue 2:
Another user is logging in and always sees that a user name is in his current call status window showing the call status timer increasing as soon as he is logged in. The phone icon shows on the status screen for the call that it is hung up but still looks like he is talking to the user. We have tried pressing the drop button which doesn't do anything because he is not on the call. Also logging in and out just resets the time on the call. I don't have another instance of that happening which might just be a glitch that I would need to reboot services which is about 15min of down time
I believe 1XP is a great web app because it is simple to install and setup but I hope in the next release Avaya can fix some of these little issues along with integrating with CCR or atleast giving a few "buttons" that can allow the users to log in and out of queue's.
Avaya ACA-I IPO Certified
Panasonic TDA/TDE/NCP Certified
CTP certified