OneX Agent, auto answer and quality of call

[justcatplease]

We have agents using OneX agent through a rap device. They're on auto answer. If they don't restart the phone and/or the rap a few times every day, the quality of service is terrible. If we use physical phones, they can't use auto answer with a rap. Has anyone else run across this?

 

[kyle555]

not really...
maybe the hard phones aren't set for auto answer and that's why they dont work and maybe the one-x agent increments RTP ports per call up to a point where they're not in a range with qos anymore?