One-X service not starting 3

[elsergio]

One-X installed on WinServer 2008 with VMPro as well. Can't remember if I updated Java or not when the issue started but getting an error message when trying to start the service.

"Windows could not start the Avaya one-X Portal for IP Office on Local Computer" To check event viewer for a specific error.

"The Avaya one-X Portal for IP Office service terminated with service-specific error 0 (0x0)." Event ID 7024

Upgraded one-X to it's latest version, IP Office one-X Portal 8.1.99(93) hoping it would fix the issue, but still nothing. Removed all versions of Java and One-X. Reinstalled the new version which then installed it's own version of Java. Still same error starting the service.

Avaya IP Office version R8.1(79)

Running One-X for over 2 years with no issues, until now. Help!

 

[amriddle01]

It'll be a server specific issue, something has gone wrong on there and probably not related to the One X software it's just effecting it...

 

[elsergio]

Just checked the logs under the apache-tomcat folder and noticed every time I try to start the service these logs are entered;

[2015-09-30 11:45:12] [info] Commons Daemon procrun (1.0.7.0 64-bit) started
[2015-09-30 11:45:12] [info] Running 'AvayaoneXPortalIPO' Service...
[2015-09-30 11:45:12] [info] Starting service...
[2015-09-30 11:45:12] [error] The specified module could not be found.
[2015-09-30 11:45:12] [error] Failed creating java
[2015-09-30 11:45:12] [error] The specified module could not be found.
[2015-09-30 11:45:12] [error] ServiceStart returned 1
[2015-09-30 11:45:12] [error] The specified module could not be found.
[2015-09-30 11:45:12] [info] Run service finished.
[2015-09-30 11:45:12] [info] Commons Daemon procrun finished

 

[elsergio]

Anyone?

 

[amriddle01]

Just format and then re install the server OS, something on the server has gone tits up and it's faster than us guessing away at what's wrong with the server

 

[elsergio]

Hey Guy, if you don't have anything to say about this thread that can help me fix my issue, then stop trolling it and get a life.

 

[amriddle01]

That's nice, perhaps once you've retrieved your teddy from the corner you can read the thread again

 

[Okkie26]

javaw.exe available in the syswow folder?

 

[derfloh]

What do you expect? You can struggle around for a long time to find the solution to you problem. You can also do it the way suggested by amriddle. From experience it is a lot faster then searching for the root cause. You can also switch to application server.

If it is easier for you just ask Avaya and pay the bill.

 

[elsergio]

Yes Okkie, javaw.exe is in the syswow folder.

derfloh, What do I expect? I don't know maybe a more constructive solution than the obvious start all over from scratch.

 

[amriddle01]

Well put it this way, if you had done it it would have been fixed and fully restored from backups in less time than elapsed between you starting this thread and me suggesting it. Also I have had to do this in the past and it fixes it every time.
Without you listing everything that's on the server, everything you've changed recently and what updates have happened etc etc then you aren't going to get specifics and then they're still guesses, we aren't server experts.

I was trying to help you with the quickest route to a fix (though it may not seem it) instead I imagine it's still happening with no end in sight

 

[elsergio]

I was hoping someone here has gone through this and is able to provide a solution(not starting over). I'm really the only one in the company that's using one-X anyways so I'm not pressured to get this up and running. If it was just the one-X application on it then yes I would just start over, but I have VMPro providing all our Auto-Attendant menus and Call Centers so that's why I'd rather try to fix it first.

 

[kwing112000]

here is what i have seen in the past that may or may not help. Remove the onex and then login as administrator with the password. Not just a local administrator but login with administrator as the user name and reinstall.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[sizbut]

So you put a mission critical business application on a server (VMPro) and then thought it smart to put another application very memory hungry application on the same server! Don't even reinstall, get another server (or as said switch to the IP Office Application Server).

BTW, that's is not "trolling", it's a serious recommendation. If you read the Avaya documentation you'll discover that there are some serious supported capacity limits for one-X Portal and VMPro on the same Windows server.

Stuck in a never ending cycle of file copying.

 

[elsergio]

kwing, I am logged in as Administrator.

sizbut, A Vendor did the install 3 years ago. They asked for a beefed up server(for one-X and VMPro) and one not so beefed up(CCR). It's been handling everything just fine.

 

[tlpeter]

I have had a rough upgrade this week where I also had an error.
I could only fix it by downgrade it and reinstall it with full admin rights.
Also I needed to reboot between these steps.

BAZINGA!

I'm not insane, my mother had me tested!

 

[elsergio]

Hmmmm I haven't tried that yet, I will give it shot. Did it tell you to restart or you just did it manually?

 

[wotanuta]

Have had this issue on 2 sites. One one I had to remove then reinstall Java and on the other, reinstall one X but with "Run as Administrator