One-X Portal for IPO

[Avelict]

So I just downloaded the latest version of One-X, version 8.0.103.31. My problem is for some reason I cannot transfer calls through the Web UI, I have to do it on the TUI (but I want to be able to transfer through the Web UI).

I'm currently stuck because i went though the One-X admin profile and saw nowhere any type of permissions setting for enabling unsupervised transfers. Then I went though IPO Manager and couldn't find anything in the user profile setting, so I'm at a bit of a loss here. If I missed anything, any help would be greatly appreciated.

 

[kwing112000]

While you are live on a call a transfer icon will light up under the phone number field. right next to consult

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Avelict]

That's the problem, it's not lighting up. And I'm not sure why. The icon remains grayed out through the entire call.

 

[kwing112000]

what browser are you using?

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Avelict]

Firefox 11.0

 

[Avelict]

I figured it out,thank you though! I'm too used to having to enable a transfer action THEN entering a number, I didn't try entering the destination number first.

Again,thanks for your time!

 

[TheSmash]

This goes against the whole Avaya ethos of One-X(perience). Wasn't the idea to get everything to work in the same way??? On the desk phones you press Transfer BEFORE entering the number. It's just crazy...

/rant over

ACSS (SME)

One of these days everything will work as it should, and then we'll all be out of a job!

 

[amriddle01]

It is a bit daft