One x portal 9.1 wont start in application server. yellow light 1

[Mic5353]

can anyone shed some light on this for me? i rebooted and still no change. still yellow light not green

error- ipoonexportal User login failed : userName : scs_user : Extn : : reason : serverErr

 

[jhengel]

Make sure you give it a solid 15 minutes to connect before beginning to troubleshoot.

Reset security settings on the IP500v2 and make sure the matching user in One-X portal is using the default password.

Ensure there are no other One-X Portal servers on the network trying to connect to that system.

Ensure IP500v2 and App Server are running compatible firmware (both on R9.1 SP4 for example).

 

[Pepp77]

Have you completed the setup under the Admin login for one-x as it will stay yellow until you do.

| ACSS SME |

 

[Mic5353]

I can not access admin until it is running.

 

[jhengel]

Does it show System unavailable when accessing the onexportal-admin.html page instead of the onexportal.html page?

 

[Mic5353]

shows this-Embedded File Server File Does Not Exist

 

[intrigrant]

At least the admin page should be accessible despite the yellow light which indicate that one of the providers cannot connect to IP Office due to a password error.
I've had the same lately with a UCM on 9.1.3, had to reset security settings on IP Office AND on the UCM.