ON HOLD PRI 5

[norstarboston]

ON HOLD PRI 5" is showing up on one of our users sets (intercom key has arrow lit). What is causing this? Thanks

 

[lugerlover]

a line called "pri 5" is on hold

 

[lugerlover]

are the t1 channel primed to this ext in proggramming...if change to none

 

[norstarboston]

Actually it was set to the set extension. I changed it to none but it continues. Odd. (Yes I double checked it)

 

[lugerlover]

try a reboot

 

[RikRodgers]

Is the extension in question 221? Unless you specify a different extension as prime set, the system will default any ringing call without a programmed destination to x221, even if Prime set=none. Try changing it to some other ext, and see if the trouble follows.

 

[norstarboston]

I rebooted the sytem as well as assiging the line to a different Prime set. It is still occuring. Help!

 

[DTee]

try disabling the set/re-enable. same for the line.

 

[lugerlover]

by any chance is phone forwarded..and if it is is it externally

 

[norstarboston]

Thanks everyone for your help. I just ended up replacing the extension.