Lies, dam lies and statistics.
The fatal flaw in FR's survey is WHO DID THEY SURVEY?
My guess is that they spied on offices full of untrained users in big companies too mean to train their staff.
Had they done the same tests with experienced, TRAINED users, I'm sure that it would have been the other way around.
If they asked developers, then they definitely would have got the thumbs down.
What has resulted is that two-fingered plonkers (the majority) took priority of experienced users. So marketing won over usability.
Meanwhile, all the training and support organisations kept quiet because all they could see was an unexpected demand for refresher training and more support.
Regards: Terry
The fatal flaw in FR's survey is WHO DID THEY SURVEY?
My guess is that they spied on offices full of untrained users in big companies too mean to train their staff.
Had they done the same tests with experienced, TRAINED users, I'm sure that it would have been the other way around.
If they asked developers, then they definitely would have got the thumbs down.
What has resulted is that two-fingered plonkers (the majority) took priority of experienced users. So marketing won over usability.
Meanwhile, all the training and support organisations kept quiet because all they could see was an unexpected demand for refresher training and more support.
Regards: Terry