Off site transfer

[louis1965]

Hi All,

IPO V2 release 9.1.1.110 with Sip Trunk.
I do a forwarding on the user to a mobile number, and get the following in my trace

2015/07/08 10:21:00 AM-443ms Line = 17, Channel = 2, SIP Message = Response, Call Ref = 1472, Direction = To Switch, From = 0123456789@192.168.xxx.xx, To = 0987654321@192.168.xxx.xx, Response = 100 Trying
2015/07/08 10:21:00 AM-814ms Line = 17, Channel = 2, SIP Message = Response, Call Ref = 1472, Direction = To Switch, From = 0123456789@192.168.xxx.xx, To = 0987654321@192.168.xxx.xx, Response = 500 Server Internal Error
2015/07/08 10:21:00 AM-815ms Line = 17, Channel = 2, SIP Message = Ack, Call Ref = 1472, Direction = From Switch, From = 0123456789@192.168.xxx.xx, To = 0987654321@192.168.xxx.xx
2015/07/08 10:21:00 AM-829ms Call Ref = 1472, Retargeting

The call then rings directly to voicemail.

The config stays exactly the same and i replace the forwarding number with my mobile number and the forwarding works.
If i phone 0987654321 directly from the extension, a call is established and operational.

I create a short code *101 and point my incomming call route to *101 and the call is established.

any ideas please clever people

 

[tlpeter]

9.1 has this disabled by default.
Go to the telephony settings and turn it off.

BAZINGA!

I'm not insane, my mother had me tested!

 

[louis1965]

Hi TL,

Yes, I have turned it off on the System telephony settings.

Another extensions forwarding works, and my mobile number works from this extension.

 

[amriddle01]

It's probably the way you have it configured in relation to sending the caller ID, when manually dialling or dialling via another shortcode it's sending a valid DDI/number out, but when automatically forwarding it's perhaps sending the originators number or an invalid number. That's just a guess though as you have altered the dialled numbers and CLI etc