Off site forwarding in 3.2

[littleroot]

thread940-1639576

Sorry to bring up this old version but we are stuck. Here is the problem: We have two systems, one 406 with two PRI and one IP 403 another with six analog lines.

No matter what I try I cannot get the 403 (the one with the analog lines) to forward unconditional from the main greeting. I've tried checking boxes for hunt group and not, and I've verified inhibit offsite transfer is unchecked. I can forward offsite from an internal call, but not external. What happens is the call is just dropped.

Meanwhile the 406 site with the PRI is more than happy to forward any call from its main greeting.

Both sites running v3.2(61) IPO and VMP v3.2(39). Analog site is IP 403. PRI box is IP 406.

Please let me know if you have any auggestions at all. the long term goal is to have overflow for a hunt group forward to one of our other locations which does not use an Avaya system and is not IP based.

Thanks,
-Bob

 

[TouchToneTommy]

I don't have a config that old, but on the analog lines, is there a check box for allow analog trunk to trunk connect? And if so, is it checked?

 

[littleroot]

Thank you for the quick reply.

I should have mentioned that yes I have trunk-to-trunk box checked on all the lines.

Is it possible the carrier has some sort of limitation to prevent abuse?

Let me know if you have any other suggestions.

Thanks,
-Bob

 

[littleroot]

At this point we are desperately looking for a tech who can work remotely to solve this issue. Can pay by the hour, paypal or Amex. But you must have good knowlegde of the 3.2 system. If you have a recommendation for contractor please let me know. I imagine this board has a PM system - please help if you can.

Thank you,
-Bob