Odd "loopback" behavior on Small Community Network calls 2

[SCNIPOffice]

Hi all,

Running five sites with IP Office 500 v2 and R6 software. Just installed last week and have setup small community networking between all sites in a meshed network environment. We use centralized voicemail at one location with queue announcements that play for callers who aren't answered right away by an agent.

When I put users across the SCN into a huntgroup, a strange situation occurs where the call appears on all phones in that huntgroup to see the phone ring on and off rapidly as if the caller were calling and hanging up about once a second. I think this only happens after a queue announcement has been played (hosted through the centralized voicemail at our main location).

I'm at a loss as to what to look at next. Two of the primary requirements for this new phone system were to have a meshed network setup making the overall system not dependent on any one location and to be able to have agents in multiple locations be in a hunt group.

Does anyone have any insight into what might be going on? Thanks!

 

[SCNIPOffice]

I tried that--PaulE was just one user of many that was repeated in sys mon.

I turned the two remote sites into a star network config last night and found an issue with the default IP route on one of them. Default IP route had a netmask of 255.255.255.0 instead of 0.0.0.0.

It hasn't happened since. Next I'll be putting back the meshed config.