OCtel 3.11.05-1 Camp on

[savedlc]

User call someone that's on the phone and get's send to coverage path of V/M, then he get a message from octel that
yopu can either camp on or call back. Can someone tell why is replying this way instead of going directly into mail box?

 

[jml2665]

what type of system??

sounds like a O100/M2000 feature but not exactly sure

 

[savedlc]

This option allow user to either request a call back when far user hangs up his phone, or just hangup. Is there a setting that turn this feature on?

 

[jml2665]

savedlc, after reading the SW level in the title of your original post, that's an Aria 250 version of software and I have never seen this feature available on that or any version of Octel Aria software. I could be wrong but it sure sounds more like something else like an embedded PBX prompt or maybe another voicemail system entirly

 

[kxboy]

Are you sure this is a voicemail feature? Camp-On, and call back are typical PBX features. I don't recall that the Octel systems have this feature, (but I could be wrong)

With the Camp-On feature of a PBX, it works as you discribe, if the phone is busy, the PBX prompts the caller to Camp-On, it's like a exteneded call waiting. The called party then hears a "camp-on" tone to let them know someone is waiting for them to end the call. This is typically used by an attendant, who transfers a call to a busy extension.

 

[savedlc]

Where would like to find if this feature is turn on my PBX?
any hints?

 

[jml2665]

again, what PBX and or voicemail manufacturer??

 

[savedlc]

Avaya g3 v11, OCtel voice 250

 

[KenMeans]

Are you using any OAS app's ? as it could be a Mutare app or something like it.

Ken Means

http://www.tel-is.com

 

[savedlc]

I don't beleive we are.

 

[jml2665]

if it's not an OAS app like Ken mentioned, it's definatly not a feature in the standard Octel Aria system.
It can either be an Avaya G3 function or something outside of that. Might check their coverage path, forwarding option and I would definatly check if other phones do the same thing. You might find they have their phone forwarded off net or to their cell phone

 

[KenMeans]

Have you checked the cover path to make sure that the call is covering to the Octel ?

Ken Means

http://www.tel-is.com

 

[savedlc]

Thanks, It is related to Qseg trunk group parameters it would seem.

Heres the problem, when a NJ user calls NY, then someone in NY calls a NJ user, then we get the camp-on message. It does not happen when NJ calls twice to NY.