Octel 250 2

[undertaker48]

Hi all, hope you can help, I have a Octel 250, I don't know much about this unit, but lately I have been having problems with the unit, here is my problem: customers call from the outside and get the automated attendent, but the customer can not leave a message to mail boxs on the system, then, when the staff try and get there voicemail messages, they can't, also the Octel 250 will not let me communicate with it directly, I got into it by dialing it up on a modem, I set up. Any help would be greatly appreciated.
Thank You
Undertaker48

Your Help Is Greatly Appreciated.
Thank You
Undertaker48

 

[undertaker48]

Butlerville

Your Help Is Greatly Appreciated.
Thank You
Undertaker48

 

[KenMeans]

So if the outside calls are getting to the Octel where are the trunks pointed to ? Or is it a DID number?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[undertaker48]

Ken Means, It is a DID number, and it pointed at the Octel 250.

Your Help Is Greatly Appreciated.
Thank You
Undertaker48

 

[JcBWF]

Can you post menu 4-1-1? and what is the integration (sorry if I missed this in the chain). If it's an ACD integration I would start by making sure the appropriate ports are logged in. If it's analog, make sure all the ports in Nortel are enabled.


Then I would start calling all the DNs\pilot and watch the Octel ports to make sure all that should be are answering.

Perfection is expected, Excellence is Tolerated

 

[undertaker48]

Hey Guys,
I got a new SA Alarm this morning, Hard Drive Not Working, so it took a couple seconds, to locate the two Hard Drives, and Hard Drive 1, the red light was on, so I removed the hard drive for about a minute and put it back in the slot, and looked like it was loading up, but after a minute, it went back to red, tried to enable it, but no luck, I have another 1Gig Hard Drive on its way to me, we will install it and see if it will fly, I want to Thank You all for your help, it is greatly appreciated. I'll let you know if it fixes it, Question, could the Hard Drive, have been intermittly coming online and then shutting down, so the alarm did not show it self so soon?

Your Help Is Greatly Appreciated.
Thank You
Undertaker48

 

[KenMeans]

No. Where are you getting the drive from? It sounds like you need to have someone look at the system that has some experience with them.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[undertaker48]

Keanmeans, I did have another company call into the Octel 250, to make sure that I needed a new hard drive, and they stated that the drive was dead, so I had them bring a new hard drive and install it, but was unable to save the information from the old drive to the new drive, and it is set up as ACD, and I have one port answering most of the incoming calls, so I'll have to try and figure that mess out.
Checked out the Alarm Data this Morning, here is what was displayed:
Status Log Space Low------------------20
Status Log Space Critical-------------10
Entry in Status Log------------------253
Critical Entry in Log----------------210
Frame Sync Error

Also, I go in to 13 Maintance and then do a 2, I get Integration Errors, can you tell me what means?

Your Help Is Greatly Appreciated.
Thank You
Undertaker48

 

[KenMeans]

I can if you post the errors so i can look at them.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[undertaker48]

Ken Means,
I went to 12 then 2 and I got this response:
Integration Error
Investigate System Environment
00000 82C00202 F9000000 28000B7E Eac10100
00010 51030000 21000001 51030000 00000004
00020 00E00300 990FFFFF CoD40100 00000000
00030 02212001 022504FF FFFF0000 00000000
00040 02216001 00414141 41414141 41000000
00050 0A970000 05000000 73150000 00000000
00060 E0FFFFFF 10000000 4E0D0000 64008802
00070 A700D309 9D000000 EC070000 60870100
00080 1700
Hope This Helps.

Your Help Is Greatly Appreciated.
Thank You
Undertaker48

 

[KenMeans]

Port login/logout to PBX failed.

The port is trying to login to the ACD group and can't.

Port is 1C on the Octel

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)