Hello everyone,
I currently have a CM 3.1.2 system with 8316d+ digital phones.
Recently I have been getting complaints from users that when they try to dial numbers, thet the call does not connect, just silence, and an echo in their ear. They claim to have to redial 2 or 3 times and then the call will go through.
I am pulling my hair out on this one.
I have been having the users email me right away when they have an issue. of course, as soon as I dial the number, it rings and connects.
Based on reports from users it is not isolated to any state or land/cell phones...
I can see no errors in any logs, CMS shows the call connected.
There is no rhyme or reason to the reports, and I can never re-create it, but I have every single outbound rep say it happens to them several times a day.
What can I do to try to isolate and re-create the issue so I can report it? Would you be leaning toward the PBX or the actual phone lines themselves?
Thank You everyone.
I currently have a CM 3.1.2 system with 8316d+ digital phones.
Recently I have been getting complaints from users that when they try to dial numbers, thet the call does not connect, just silence, and an echo in their ear. They claim to have to redial 2 or 3 times and then the call will go through.
I am pulling my hair out on this one.
I have been having the users email me right away when they have an issue. of course, as soon as I dial the number, it rings and connects.
Based on reports from users it is not isolated to any state or land/cell phones...
I can see no errors in any logs, CMS shows the call connected.
There is no rhyme or reason to the reports, and I can never re-create it, but I have every single outbound rep say it happens to them several times a day.
What can I do to try to isolate and re-create the issue so I can report it? Would you be leaning toward the PBX or the actual phone lines themselves?
Thank You everyone.