NuPoint Dial by name

[Mitelpassion]

Hi,

I'm pretty new to NuPoint although not new to Mitel.
Looking to get dial by name working. Thus far I've been able to dial into the AA and press 9 (I've configured 9 as a test). When I enter the name/surname I'm xferred to the mailbox to leave a voice mail. The phone never rings.

Is this the way it works? Using the embedded VM on MVB I'm able to get the phone to ring. Perhaps an FCOS I need to set to make the phone ring instead of going straight to voice mail?

Thanks

 

[LoopyLou]

Were you using the AA before attempting the dail by name? If you just dial the extension number does it work? I ask because depending on how the line group is setup and the vintage of the Nupoint that might be the correct behaviour. I

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[Mitelpassion]

No, Never used the AA before.
Extension works fine if you dial it directly.
NuPoint is a MAS 5 SP2 installation....
Not sure how line group can be configured - is there something I can check?

Thanks in advance

 

[619Tech]

Sounds like you are calling straight into VM and then using the NuPoint directory via "9". I think this just transfers straight to the extension's MB. Either create a Call Director MB to front end, that has Dial-By-Name as option "9", as well as your collected digit option. Or create a Dial-By-Name only Call Director MB, that "9" transfer to.

 

[kwbMitel]

When you call the voicemail does it say - Welcome to the message center?

If so, you do not have the ability to transfer from that level.

Create a call director mailbox and test from there.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelpassion]

It does indeed say Welcome to msg centre-
will get a mailbox with call director going and see how I go.
Thanks again

 

[kwbMitel]

Primary Levels for Nupoint

Call Director - Call Flow Only
Receptionist - Answer and transfer (rarely used these days, pretty much replaced with Call director)
Voicememo - Message recording and retrieval

All 3 levels have Dial by name
Only Call Director and Receptionist will transfer calls


**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelpassion]

Thanks to all the replies and detail.
I've managed to get this working now however a few more questions if you are willing to entertain me

- Is it possible to test the feature by using an internal extension? I have a line group configured as Dial by Name (Call Director). If I dial from external I immediately get the prompt for "enter the first/last name blah blah" however dialling this number from an internal extension yields an answer from the messaging centre. The internal extension I tested with does have a mailbox associated to it.

- Is it possible to discriminate between which mailboxes are 'accessible' to dial by name requests depending on the DNIS I use? Basically the use here would be to allow different callers to have access to different mailboxes for dial by name transfers - multitple companies on one NuPoint system all using dial by name. If not it means I could very well be transferred to an extension for a different company.

My guess is the latter is too much to ask since NuPoint is not a tenanted system but since I have little experience with the product it's worthwhile asking.

Thank you all...

 

[kwbMitel]

It sounds like you are using the line group Call Director

If so, create a phantom extension that routes to the line group that does not have a mailbox or call flow.

Then call that station

**********************************************
What's most important is that you realise ... There is no spoon.