Number of Rings for Cover group to go to Vmail 1

[ronnyserrano]

Hi,

I'm new to phone systems and new to the forum.. please be gentle. We have a cover answer group for our marketing team. It points to coverage path c1 which says to go to C1 ring 4 times and then go to h99 (voicemail?). For some reason it never rings 4 times before going to vmail. It only rings 2 times. I've bumped the numbers up and it still only rings 2 times.

Only time I've gotten more rings is by adding an extra step on the cov path.. so it goes to C1 ring 4 times C2 ring 4 times h99. This still only got me 4 rings total.

Am I missing something simple here...

thanks in advance.

 

[chuck14]

Does you coverage path look like this?


COVERAGE PATH

Coverage Path Number: 109
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? y y
Busy? y y
Don't Answer? y y Number of Rings: 4
All? y y
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n

Point1: c9 Rng: Point2: h1 Rng: Point3:
Point4: Point5: Point6:

 

[ronnyserrano]

This is a copy of it:

COVERAGE PATH

Coverage Path Number: 2
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? n n
Don't Answer? n n Number of Rings: 4
All? y y
DND/SAC/Goto Cover? n n
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n

Point1: c1 Rng: 4 Point2: h99 Rng: Point3:
Point4: Point5: Point6:

 

[mikeydidit]

The original calls rings 4 times and then covers to point 1 wwhich is your covera answer group (c1). It will ring there twice and the third ring should go to the voicemail system. In the earlier versions of software, the number of rings between points of cover is default to (2) rings. After (around V9) you can program the number of rings between points of coverage.

On the display system parameters form See below

display system-parameters coverage-forwarding Page 1 of 2
SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 4
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1

COVERAGE
Keep Held SBA at Coverage Point? n
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y

Station Hunt Before Coverage? n

FORWARDING
Call Forward Override? n
Coverage After Forwarding? n

You can change the number of rings between points of coverage, but this will make a system wide change, so be careful.

"You don't stop playing because you get old. You get old because you stopped playing."

 

[ronnyserrano]

Thanks for the help on this. That worked perfectly. We only use 2 maybe 3 coverage groups so the fact that it was a system wide change wasn't a huge thing.

I'm glad I found this forum. this is my first post but I've already solved 3 or 4 things by poking around in here.

Thanks

 

[mikeydidit]

Glad that got you going and welcome to the forum.

Also look at the FAQ section above. A lot of very good information there.

"You don't stop playing because you get old. You get old because you stopped playing."