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Number Appears Busy on mutliline but isnt

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mmcbeath

IS-IT--Management
Nov 6, 2012
72
BM
I have three extensions say 1111 2222 and 3333. 1111 is the main number and is shared with 2222 and 3333 via multiline set key assignment. Currently 1111 (5330) is not responding. If i shut it down i still cant press any key except left or right page to scroll through different mutltiline keys. 2222 (5330) is also a multiline extension on 1111 and it is illuminated as if someone was on phone. I cant get 2222 off the phone on extension 1111. I cant delete this extensions as it say line in use. I cant delete the multiline set key assignemnt 2222 that is on 1111 as it says line is in use Help!!!!!!!
 
I just want the line 2222 to be able to be deleted from 1111's multiline set key assignment but it cant because its in use? Should i try deleted 2222' the entire extension? Though it does not show the line is busy on actual phone. But on 2222 when i pick up handset no dial tone nothing happens 2222 extension light does not illuminate (i have to select a line to call out like 1111).
 
Sorry, hold on, I thought the issue was with 1111.

Is the key programmed on 1111 actually a multicall of 2222 or is it a key system line?

My latest theory that fits the facts is that it is a Key System line and 2222's hookswitch is defective or not working for some reason.

**********************************************
What's most important is that you realise ... There is no spoon.
 
hmmmm so if hook switch is not working and 2222 is critical to keep working how can i swap phone thats defective if i cant remove the busy line.
 
so you think the hook switch not working is preventing me from hanging up the phone and thats why the busy light is on that line?
 
If it is a multicall then no the problem is not with the hookswitch.

Backup and reboot the system is where we're headed at this point

**********************************************
What's most important is that you realise ... There is no spoon.
 
try busy reset 111

If I never did anything I'd never done before , I'd never do anything.....
 
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