NT Client agent does connect but still fails backup! 3

[Edmee]

All,

One of our servers (A Win2k, Oracle server) included in the backup causes the backup to fail each night with the error message "Failed to receive data from client agent" in the ARCServe backup log. After checking the backup ARCServe can connect to ALL servers through the agents, backs up ALL drives but still reports as failed. I am unable to find enough details in any of the logs to narrow things down, but I have pasted the ARCServe logs excerpts both from the backup server and the client agent for you to have a look at. Any help in narrowing down why this backup fails would be very much appreciated. Thank you!
Oh yes, our backup config is, win2k,ARCServe2000/SP4.

ARCServe Log:

20040217 012539 500 Backup D: to EN-MON sequence 1 session 11
20040217 012540 500 Source Directory: D:
20040217 012540 500 Back up Session 11 on Media EN-MON
20040217 012550 500 Approximately 48 file(s) 161,199 KB will be processed.
20040217 012550 500 Creating temp file C*.*
20040217 012646 500 Catalog QFA(10876,0,28).
20040217 012646 500 48 file(s) 172185 KB written to EN-MON @ 155,098 KB/min
20040217 012649 500 BackupPackageMakeUpJob() is reurned_1
20040217 012649 500 Backup F: to EN-MON sequence 1 session 12
20040217 012649 500 Source Directory: F:
20040217 012649 500 Back up Session 12 on Media EN-MON
20040217 012650 500 Approximately 28 file(s) 2,989,278 KB will be processed.
20040217 012650 500 Creating temp file C*.*
20040217 014324 500 Catalog QFA(186841,4608,3).
20040217 014324 500 28 file(s) 2989439 KB written to EN-MON @ 180,341 KB/min
20040217 014325 500 BackupPackageMakeUpJob() is reurned_1
20040217 014325 500 Backup O: to EN-MON sequence 1 session 13
20040217 014325 500 Source Directory: O:
20040217 014325 500 Back up Session 13 on Media EN-MON
20040217 014325 500 Approximately 49 file(s) 9,091,952 KB will be processed.
20040217 014325 500 Creating temp file C*.*
20040217 015921 500 E8522 Failed to receive data from the client agent. (EC=10060)
20040217 015921 500 Catalog QFA(166640,0,4).
20040217 015923 500 ** Summary for FDBENDB02 ( 10.31.130.15 ) **
20040217 015923 500 4 Sessions.
20040217 015923 500 6,255 Directories 515 Files (5,186.63 MB) Backed Up to Media.
20040217 015924 500 5,787.00 MB Written to Media.
20040217 015924 500 Elapsed Time: 34m 2s
20040217 015924 500 Average Throughput: 170.03 MB/min
20040217 015924 500 Number of Errors/Warnings: 1/0
20040217 015924 500 BackupPackageMakeUpJob() is reurned_1
20040217 015924 500 Connected with client agent at 10.31.130.13.
20040217 015924 500 DiskItems after sorting...
20040217 015924 500 DiskItems after sorting...
20040217 015924 500 DiskItems after sorting...
20040217 015924 500 DiskItems after sorting...
20040217 015924 500 ARCserve is using Win32Agent version 7.0, build 1037...
20040217 015924 500 Backup C: to EN-MON sequence 1 session 14
20040217 015924 500 Source Directory: C:
20040217 015924 500 Back up Session 14 on Media EN-MON
20040217 015927 500 Approximately 365 file(s) 93,149 KB will be processed.
20040217 015927 500 Creating temp file C*.*
20040217 015939 500 Skip Registry Hive C:\Documents and Settings\austman\NTUSER.DAT. (use System State)
20040217 015940 500 Skip Registry Hive C:\Documents and Settings\LANICU\NTUSER.DAT. (use System State)

Client agent log:

24:57 Start Backup operation. Start time: 2/17/04 1:24:57
25:09 [R] Skip system config directory log file: NTUSER.DAT.LOG
25:09 [R] Skip system config directory log file: ntuser.dat.LOG
25:09 [R] Skip system config directory log file: UsrClass.dat.LOG
25:11 [R] Skip system config directory log file: NTUSER.DAT.LOG
25:11 [R] Skip system config directory log file: UsrClass.dat.LOG
25:28 [R] Skip system config directory log file: default.LOG
25:28 [R] Skip system config directory log file: SAM.LOG
25:28 [R] Skip system config directory log file: SECURITY.LOG
25:28 [R] Skip system config directory log file: software.LOG
25:28 [R] Skip system config directory log file: SYSTEM.ALT
25:33 431 file(s) 94624 KB written to EN-MON @ 155746 KB/min
25:33 Backup operation done. End time: 2/17/04 1:25:33 .
25:39 Start Backup operation. Start time: 2/17/04 1:25:39
26:46 48 file(s) 172185 KB written to EN-MON @ 155098 KB/min
26:46 Backup operation done. End time: 2/17/04 1:26:46 .
26:49 Start Backup operation. Start time: 2/17/04 1:26:49
43:24 28 file(s) 2989439 KB written to EN-MON @ 180341 KB/min
43:24 Backup operation done. End time: 2/17/04 1:43:24 .
43:25 Start Backup operation. Start time: 2/17/04 1:43:25
49:40 Backup operation failed. End time: 2/17/04 1:49:40 .






Edmée de Klerk
Storage Management Lead - AP
IBM Global Services

 

[davidmichel]

This is probably the cause of the Failed status:
E8522 Failed to receive data from the client agent. (EC=10060)
The error code 10060 is a winsock error and just lets you know there was a connection problem over the network but no idea as to why.

Take a look at what should have been backed up and what was backed up and you will see that it is way short of what it should be. The backup may be hitting every volume but it missed a lot of data.

So you need to track down the source of the lost connection, because it could be on the network or at the target system.
Here are some suggestions.
1) There is a registry setting to increase the timeout period (sorry but I forget the details on it and if it is at the server &/or client side).
2) In the client admin under configuration set the backup priority to low (yes low, high usually makes it worse).
3) Since you are in the services group get a network specialist there with a sniffer.
4) Simple method is to swap network cables with another system (in case it is a problem with the port or cable).

 

[Edmee]

Thanks so much for your suggestions. i will have a look at the timeout settings, and if that does not help, will change the backup priority.



Edmée de Klerk
Storage Management Lead - AP
IBM Global Services

 

[speshalyst]

Hi,

And apply the lates Service pack to the NT Client agent..


Cheers
Speshalyst

So it Shall be Written!
So it Shall be Done!!

 

[Edmee]

Just to let you know I set the Send and Receive timeout settings to 0 (which means Never) in the registry. This fixed the problem.

Edmée de Klerk
Storage Management Lead - AP
IBM Global Services

 

[EricsonJ]

I am a new user of ARCServe, can you tell me how to set the Send and Receive timeout?

 

[davidmichel]

Use regedt32.exe,
depending on the version it will be found either under

HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ ClientAgent \ Parameters

or

HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ ARCservIT \ ClientAgent \ Parameters

double click on value.

 

[EricsonJ]

My system is WIn2k + ArcServe 2000. I searched the register table, but only found 2 items that have relationship with Timeout:
1.HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ SmartReaction \ Patameters \ EventTimeout, whose value is 0x64;
2.HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ Base \ Task \ Common \ DBAgentSettings \ TCPTimeout, whose value is ox4b0.

How should I do?

 

[EricsonJ]

My system is Win2k + ArcServe 9. I searched the register table, but only found 2 items that have relationship with Timeout:
1.HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ SmartReaction \ Patameters \ EventTimeout, whose value is 0x64;
2.HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ Base \ Task \ Common \ DBAgentSettings \ TCPTimeout, whose value is ox4b0.

How should I do?

 

[davidmichel]

Check on the system that has the Client Agent installed.

 

[EricsonJ]

You said it. I have not installed Client Agent. After I installed, I found it and set those parameters to 0.

Thank you so much.