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NS700 not going to Night menu

Justin RSU34

Justin RSU34

IS-IT--Management
Nov 27, 2023
43
US
Once our school district passes 2:30pm, the phone system changes to night mode, but any calls just ring directly through and they don't get the night custom service menu. Also, I see things arranged thusly in the Custom Service window

1736973273222.png

It looks like these can be dragged around and re-positioned. Do I need them set a certain way? Thanks.
 
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Use a time control menu instead. I have something similar setup for one of my customers. I'll get a screenshot when I can.
 
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At the end of the Programming Manual, it has a section titled "Feature Programming Reference". Within that section, find the feature "Time Service". It will ist all the related programming sections. This should guide you in what you need to program.
 
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martincom said:
At the end of the Programming Manual, it has a section titled "Feature Programming Reference". Within that section, find the feature "Time Service". It will ist all the related programming sections. This should guide you in what you need to program.
Click to expand...
Unfortunately, I don't have a programming manual. I've been relying on PDFs from TelQuest since starting here.
 
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martincom said:
See this link on how/where to download the manuals.
Click to expand...
Thanks! It looks like it's describing what I already have set up in my picture from the first post, I just don't know how to get my Night Menu to take effect. The menu seems to not describe why you have to drag the various menus around, maybe it's just for logical order?
 
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Justin RSU34 said:
Thanks! It looks like it's describing what I already have set up in my picture from the first post, I just don't know how to get my Night Menu to take effect. The menu seems to not describe why you have to drag the various menus around, maybe it's just for logical order?
Click to expand...
1737015088693.pngYou must start with time or date, or day Control
1737014660618.png
Here the value 52, there is also a value 55 and 53 = CS52/53/54/55


1737014580521.png
 
Last edited:
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Add a 4th CS (day control), and a fifth CS (time control) you leave them empty, then once created you choose towards which CS the day or time control will go

1737016793790.png
 
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Justin RSU34 said:
Thanks. Here's mine now: Look good?
View attachment 1515
Click to expand...
It seems to be good, if you want to make different routings for example for Sunday and Saturday, make the calls arrive on CS4
then redistribute from Monday to Friday to CS5 and Saturday/Sunday to another CS.
For Day/night rather make a route from X hour to X hour, and an outside route, it's simpler.
After that for it to work don't forget to declare the route in ''Service Group''
then make the route to the VM (here 500) and the choice of the ''UM Service group'' here 2

1737030771674.png
 
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EMJP said:
It seems to be good, if you want to make different routings for example for Sunday and Saturday, make the calls arrive on CS4
then redistribute from Monday to Friday to CS5 and Saturday/Sunday to another CS.
For Day/night rather make a route from X hour to X hour, and an outside route, it's simpler.
After that for it to work don't forget to declare the route in ''Service Group''
then make the route to the VM (here 500) and the choice of the ''UM Service group'' here 2

View attachment 1516
Click to expand...
Many thanks. For my current time control, I have "Period 1" set as day and "Period 2" set as night. Is that what you mean by making day/night a route from x hour to x hour? And what does an outside route provide?
 
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Justin RSU34 said:
Many thanks. For my current time control, I have "Period 1" set as day and "Period 2" set as night. Is that what you mean by making day/night a route from x hour to x hour? And what does an outside route provide?
Click to expand...
No difference except time saving, if you only declare day time
 
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EMJP said:
No difference except time saving, if you only declare day time
Click to expand...

I tested it out after school today, unfortunately it didn't work. All calls to the "top level" phone like the front desk secretary just ring right through, no menu.

I happen to have three phone extensions in the front office of the building in an incoming call group together, so if one person isn't available, the next person can answer, or the next. Can a call group like that stop a custom service menu from working?
 
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Justin RSU34 said:
I tested it out after school today, unfortunately it didn't work. All calls to the "top level" phone like the front desk secretary just ring right through, no menu.

I happen to have three phone extensions in the front office of the building in an incoming call group together, so if one person isn't available, the next person can answer, or the next. Can a call group like that stop a custom service menu from working?
Click to expand...
1737070544781.png
1737070612610.png
1737070688107.png
 
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