RNA Errors
IS-IT--Management
Good afternoon guys, hopefully one of you has conquered this issue, I cannot find a solution.
Firmware 8.4 (most licenses enabled) NS700 attempting to get outbound call detail for an extension by using ACD Report...User...View Report shows a summary. Details button generates a report that is not displayed but appears in the ACD Export History log as "Manualy:Backup_20230201xxxxxx". Where do I find that file? Does it contain what I am seeking or am I going about getting outbound call detail the totally wrong way? I KNOW I've done this in the past but do not have notes for it.
Also given that with ACD Report license enabled the SMDR data is immediately captured by the PBX is it still possible to locate the SMDR data and download it to manually generate reports from? Any advice or tips on either would be much appreciated.
I do intend on upgrading to the v9 firmware in the next couple of days as I had not noticed it was out.
Thank you!
Firmware 8.4 (most licenses enabled) NS700 attempting to get outbound call detail for an extension by using ACD Report...User...View Report shows a summary. Details button generates a report that is not displayed but appears in the ACD Export History log as "Manualy:Backup_20230201xxxxxx". Where do I find that file? Does it contain what I am seeking or am I going about getting outbound call detail the totally wrong way? I KNOW I've done this in the past but do not have notes for it.
Also given that with ACD Report license enabled the SMDR data is immediately captured by the PBX is it still possible to locate the SMDR data and download it to manually generate reports from? Any advice or tips on either would be much appreciated.
I do intend on upgrading to the v9 firmware in the next couple of days as I had not noticed it was out.
Thank you!
