Ns500 version 9 MobileSoftphone problem

[Mosayeb]

Hi guys
After updating my ns500 to version 9, all of my users in ios and Android use Panasonic MobileSoftphone, error Activation key
Does anyone have a solution?

 

[Ired]

I had absolutely the same issue after updating to v.9.

Sorry, but I can't remember just now, how have I fixed it.

Try to deregister your Mobile softphones in the PBX trough Forced De-Registration option, delete old SIP-accounts, reboot your PBX and create accounts again.

DO NOT delete an app on your mobile iOS devices, because you will not be able to download it back - this app is currently deleted from AppStore.
App is also deleted from Android PlayMarket, but .apk is still available - so you can try to reinstall it onto Android device.


UPD.
I remembered. I used the PBX system recovery procedure by downgrading it to firmware version 1 and then raising to the version 9 again.

 

[Mosayeb]

I had absolutely the same issue after updating to v.9.

Sorry, but I can't remember just now, how have I fixed it.

Try to deregister your Mobile softphones in the PBX trough Forced De-Registration option, delete old SIP-accounts, reboot your PBX and create accounts again.

DO NOT delete an app on your mobile iOS devices, because you will not be able to download it back - this app is currently deleted from AppStore.
App is also deleted from Android PlayMarket, but .apk is still available - so you can try to reinstall it onto Android device.


UPD.
I remembered. I used the PBX system recovery procedure by downgrading it to firmware version 1 and then raising to the version 9 again.

Hi dear
Which version 9 are you using?
I have these 2 versions

PFMPR_009_000_130
PFMPR_009_000_180

Is there a newer version?

 

[Ired]

009-000-130 - my PBX

About version newer than 009-000-180 - perhaps, but I haven't seen.

 

[Mosayeb]

I had absolutely the same issue after updating to v.9.

Sorry, but I can't remember just now, how have I fixed it.

Try to deregister your Mobile softphones in the PBX trough Forced De-Registration option, delete old SIP-accounts, reboot your PBX and create accounts again.

DO NOT delete an app on your mobile iOS devices, because you will not be able to download it back - this app is currently deleted from AppStore.
App is also deleted from Android PlayMarket, but .apk is still available - so you can try to reinstall it onto Android device.


UPD.
I remembered. I used the PBX system recovery procedure by downgrading it to firmware version 1 and then raising to the version 9 again.

Hi dear
Which version 9 are you using?
I have these 2 versions

PFMPR_009_000_130
PFMPR_009_000_180

 

[Mosayeb]

Thank you for your guidance.

It's too bad that Panasonic doesn't have an official website to download the firmware.

I will try my best to fix Panasonic MobileSoftphone problem. And I will announce the result

 

[Ired]

Be very, very careful. I think it's better fo you to contact an authorized Panasonic service centre.

 

[ctamir]

Hi dear
Which version 9 are you using?
I have these 2 versions

PFMPR_009_000_130
PFMPR_009_000_180

hi
ver 009_000_180 is bx version?
if yes how can i get it for ns500 + ns1000
tnx

 

[Mosayeb]

I installed it on my ns500. It installed without any problems.

 

[Mosayeb]

Download Link For "PFMPR_009_000_180"

https://drive.google.com/file/d/13LB-_dzFkZOA8W8-2C4CnptAAZ1_BwXs/view?usp=sharing

If anyone has a newer version of the update, please share.

 

[ctamir]

Download Link For "PFMPR_009_000_180"

https://drive.google.com/file/d/13LB-_dzFkZOA8W8-2C4CnptAAZ1_BwXs/view?usp=sharing

If anyone has a newer version of the update, please share.

HI
this is for BX version?
go also for ns1000?

thanks

 

[engmohamedadel25]

Hi guys
After updating my ns500 to version 9, all of my users in ios and Android use Panasonic MobileSoftphone, error Activation key
Does anyone have a solution?

Why you try to register mobile softphone try to register sip phone with virtual card sip ext
Then use third party app such as port sip

 

[Mosayeb]

Why you try to register mobile softphone try to register sip phone with virtual card sip ext
Then use third party app such as port sip

Yes, you can use third-party software.
The reason for using the official software of Panasonic company is high security.
Inside the sip settings, there is the ability to have all access to the accounts only using the Panasonic software.