Ns500 version 9 MobileSoftphone problem

[Mosayeb]

Hi guys
After updating my ns500 to version 9, all of my users in ios and Android use Panasonic MobileSoftphone, error Activation key
Does anyone have a solution?

 

[Ired]

I had absolutely the same issue after updating to v.9.

Sorry, but I can't remember just now, how have I fixed it.

Try to deregister your Mobile softphones in the PBX trough Forced De-Registration option, delete old SIP-accounts, reboot your PBX and create accounts again.

DO NOT delete an app on your mobile iOS devices, because you will not be able to download it back - this app is currently deleted from AppStore.
App is also deleted from Android PlayMarket, but .apk is still available - so you can try to reinstall it onto Android device.


UPD.
I remembered. I used the PBX system recovery procedure by downgrading it to firmware version 1 and then raising to the version 9 again.

 

[Mosayeb]

I had absolutely the same issue after updating to v.9.

Sorry, but I can't remember just now, how have I fixed it.

Try to deregister your Mobile softphones in the PBX trough Forced De-Registration option, delete old SIP-accounts, reboot your PBX and create accounts again.

DO NOT delete an app on your mobile iOS devices, because you will not be able to download it back - this app is currently deleted from AppStore.
App is also deleted from Android PlayMarket, but .apk is still available - so you can try to reinstall it onto Android device.


UPD.
I remembered. I used the PBX system recovery procedure by downgrading it to firmware version 1 and then raising to the version 9 again.

Hi dear
Which version 9 are you using?
I have these 2 versions

PFMPR_009_000_130
PFMPR_009_000_180

Is there a newer version?

 

[Ired]

009-000-130 - my PBX

About version newer than 009-000-180 - perhaps, but I haven't seen.

 

[Mosayeb]

I had absolutely the same issue after updating to v.9.

Sorry, but I can't remember just now, how have I fixed it.

Try to deregister your Mobile softphones in the PBX trough Forced De-Registration option, delete old SIP-accounts, reboot your PBX and create accounts again.

DO NOT delete an app on your mobile iOS devices, because you will not be able to download it back - this app is currently deleted from AppStore.
App is also deleted from Android PlayMarket, but .apk is still available - so you can try to reinstall it onto Android device.


UPD.
I remembered. I used the PBX system recovery procedure by downgrading it to firmware version 1 and then raising to the version 9 again.

Hi dear
Which version 9 are you using?
I have these 2 versions

PFMPR_009_000_130
PFMPR_009_000_180

 

[Mosayeb]

Thank you for your guidance.

It's too bad that Panasonic doesn't have an official website to download the firmware.

I will try my best to fix Panasonic MobileSoftphone problem. And I will announce the result

 

[Ired]

Be very, very careful. I think it's better fo you to contact an authorized Panasonic service centre.