NRU 10.0 & Norstar Manager 3.5 with Modular DR5

[New2Norstar]

I have a Modular 8x24 DR5 with a FastRAD device. I found Norstar Manager 3.5 (for Windows XP) and Norstar Remote Utilities 10.0 on Nortel's website and was able to download from an unsecure link.

I have found that NRU10.0 will only allow me to use the Remote Set tool. Browser, OffLine Programming, and Backup/Restore tools all tell me: "You are connected to system Modular DR5. Backup and Restore Tool is not supported on this system".

In Norstar Manager 3.5, I am able to connect and see a summary of my configuration. But if I try to navigate through Programming or try printing reports, the application will randomly crash/terminate with no error messages.

Norstar Manager 3.5 looks like it has everything I am looking for. I just wanted to see if anyone had any suggestions on how to keep it from crashing on my Windows XP system (also had same results on Windows NT 4 system).

Thanks in advance.
Bryan

 

[MarvO1]

I have never had the software be unstable, but if the line you are using is a bit noisy, you can get crashes. You might try bumping your baud rate down a bit to see if you still have problems.

MarvO said it

 

[lowradiation]

There is a newer version of Norstar Manager - it is Norstar Manager 3.7 - it was made to correct the troubles 3.5 had with Windows NT.

 

[rconn]

I am having the same problem with my Win 2000 laptop. I have found the program to be very unstable. It took three tries to complete a backup when I was connected directly to the RAD and I have been unable to connect remotely to the RAD using the operator transfer feature.

Win XP does have an option to run a program in a compatibilty mode to emulate Win 95 for example but I have not tried this feature yet.

If anyone has other thoughts on these problems I would like to hear.

Thanks

Rob

 

[New2Norstar]

More details on my original post...

I am using a direct serial cable at 19200 baud. My only other choice when connecting is 9600 and I cannot even establish a connection when I choose 9600.

I have also tried combinations of running the Win NT/2K/XP version of the Norstar Manager 3.5 installation in all the "compatibility modes" in Windows XP (Compatibility Modes = Win95, Win98, NT4, Windows 2000). I have also tried installing the Win 9x version of the Norstar Manager 3.5 installation in Windows XP to run it in "compatibility mode". The Win 9x version always gets a "Divide by 0" error when it starts on my Windows XP system regardless of compatibility mode.

Thanks.
Bryan

 

[New2Norstar]

Thanks, lowradiation.

Unfortunetly, I only have Norstar Manager 3.5 because it is apparently available as an open download on Nortel's website, but the Norstar Manager 3.7 link is "secure".

Thanks.
Bryan

 

[hdingman]

What "unsecure" link had 10.0?

Howard Dingman
Pro-Tel Communications
Endicott, NY

 

[executone]

Nortel messed up and you could get NRU10 off there website.

 

[hdingman]

not now though, I take it. I went there and it's secure.

??
hd