Notify caller of transfer to target IP Office 500 1

[voipinfo]

I have IPOffice 500 platform and Voicemail Pro.
I have configured one huntgroup which has 10 user in this huntgroup.
Then in Voicemail pro define a callflow which has a generic action and play a welcome message and then a transfer action which transfer the callerto the huntgroup.The huntgroup number is 300.
What I need is that voicemail pro or IPOffice announce the extension number ( which is a member of huntgroup ) to caller.
There is an option in specific tab of transfer action called "Notify caller of transfer to target" which will play the huntgroup number ( I have define 300 in this case).
But I need the the extension number to be played to the caller(for example extension numbers are 301,302,303,... in the huntgroup number 300).
I am look forward to view your answers.
I will appreciate all you answers.

Voipinfo

 

[jamie77]

Not possible.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[Notsetinstone]

Just curious, why is this important?

http://www.nu-tel.com

 

[voipinfo]

This scenario is what the customer need,therefore I should implement it or he will not buy avaya.

 

[tlpeter]

Why does the customer want that ?
Maybe there is a different solution

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[intrigrant]

Maybe you can set a announcement for each extension, if the phone starts to ring then the announcement is played.

 

[voipinfo]

As tlpeter said "Why does the customer want that ?
Maybe there is a different solution "

The project is for a call center and the customer want it to announce extension number ( or operator code or something like this ) to the caller. So in Customer care department they could track which operator talk to a caller. For example a caller will talk to the manager ( Customer Care Department) and tell that the operator number 301 did not provide good service.

And as intrigrant said "Maybe you can set a announcement for each extension, if the phone starts to ring then the announcement is played."

How could I do that announcement ?


Thanks all for their answers

 

[tlpeter]

every user can have an announcement
Make an announcement for every user with something like "you are transered to extension XXX"
Then set the announcement to start at 0 seconds so it plays straight away

This announcement can be recorderded with vmpro

Also set a ring delay otherwise the user might answer to quick




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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[voipinfo]

Thanks tlpeter

Now I do not access the customer site , as soon as I test it I will post the result to forum.

 

[tlpeter]

It was intrigrant's idea

But i am sure it works


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[voipinfo]

Thank intrigrant for his/her Idea and tlpeter for the explanation.

 

[IPOfficeIreland]

are you a woman intrigrant?

 

[amriddle01]

I have heard intigrant is partial to the odd Babycham.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

maybe now its the weekend he's intrigrace

 

[voipinfo]

Thanks to all answers.

I have tested tlpeter and intrigrant 's suggestion.
Below is the testing call flow :

1- Define a Voicemail Pro module and name it to test1
2- In module "test1" after the start point I put a generic action to play greeting message and after that put a transfer action to transfer the call to the huntgroup ( in this testing is 300)
3- In specific start point , under user part add the users I need , and add Queued Start point for each one.
For example for Extn301 ( which is a member of 300 huntgroup )
I add a Queued start point and connect it to a generic action and add an Entry prompt to play "your transfer to 301"

I do the step 3 for all the users in the hungtgroup.

4-In IP Office Manager and huntgroup setting I turn off Queue and Announcement for huntgroup 300.

5-In IP Office Manager and User setting I turn on Announcement.

6- In Incoming Call route for all line I set it to VM:test1


Now when I test it , it doesn't work.

And I should say when in step 2 ( in test1 call flow ) , I change the transfer number form 300 ( huntgroup ) to 301 ( extension or other extension ) it will work.
But I need the huntgroup to distribute the call between different extension.

Please advice me on what doing ?

 

[tlpeter]

Forget the module

In manager set announcements for every agent
Set the first announcement at 0 seconds
Then in vmpro add all users and give them a queue and if you want also a still queue (not needed)

for every user make a generic action and put in a wav
Record that wav for every user with the extension number you want to be played to the caller

So you do not need a module but go to the users !!!
Routing to groups does happen in the ipoffice and vmpro start to come in action at user level, not earlier !

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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tlpeter]

I should read better
Try without the vm transfer to the group

ACA - Implement IP Office
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ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[voipinfo]

What do you mean bye "Try without the vm transfer to the group" ?

you mean in Incoming call routing instead VM:test1 set it to 300 ( the huntgroup )?

 

[voipinfo]

I have tested it but not working.

test it without voicemail pro.

at Incoming Call routing put 300 instead of VM:test1 and add announcement for all extension in voicemail pro ( with Queued start point and a generic action to play wav )

When I dial in to the IP office it directly ring on extension ( member of huntgroup ) without announcement.

Could you please help me ?

 

[tlpeter]

I did a search in the help file and you are having bad luck


If a call is rerouted, for example forwarded, the announcement plan of the original user is still applied until the call is answered. The exception is calls rerouted to a hunt group at which point the hunt group announcement settings are applied.

So this means it will not work when you are in a group call !


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Women and cats can do as they please and men and dogs should relax and get used to the idea!