Not In Service Message

[sobaje]

Hi Guys Im a IT Guy that Inherit the PBX and reading the manual here and there Been able to solve some problems but I have a new one that I need some help .

When you dial the Ext 230 you get the message not in service

I checked that there is a phone attached and it actually works to receive and make calls
you get that error when the person is on a call....

How do I fix that ?

Thanks in advance guys

 

[norstarboy125]

Whatever extension you think is 230 really isn't. Go to that phone and press feature *0 intercom or call a display phone and it will tell u the right extension. When u call a extension and it says not in service the system doesn't see that phone.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Multimedium]

On Extension 230, Forward on Busy is programmed with an extension that doesn't have a phone attached to it.

 

[sobaje]

I did the Feature *0 Intercom and it show the correct extension

Now what ?

 

[Multimedium]

Terminals & Sets > [230] > Capabilities > Forward on Busy: None

Do you know how to make this change?

 

[sobaje]

Let me try it..

 

[sobaje]

It worked....it was boing forwarded to an extension that I removed weeks ago


thanks!

 

[norstarboy125]

Missed the part about you getting the message when the end user is on a call, glad you got it worked out.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer