DAN 8
Here is the situation. the console (4700) is put into night service & the inbound calls go to the nurse's extension & this is what we want. Here's the problem when the residents pickup any phone & press 0 during the day it goes to the attd, but when in night service it still goes to the attd. They want the 0 calls to go the nurse's extension (5097). I tried to just forward 4700 to 5097 thinking that would take care of the problem, but not so. When I try call-forwarding 4700 to 5097 I get as far dialing 470 & the it rejects me. I looked at COS & console permissions & call-forwarding are y & 5097 the same COS. Any suggestions.
Here is the situation. the console (4700) is put into night service & the inbound calls go to the nurse's extension & this is what we want. Here's the problem when the residents pickup any phone & press 0 during the day it goes to the attd, but when in night service it still goes to the attd. They want the 0 calls to go the nurse's extension (5097). I tried to just forward 4700 to 5097 thinking that would take care of the problem, but not so. When I try call-forwarding 4700 to 5097 I get as far dialing 470 & the it rejects me. I looked at COS & console permissions & call-forwarding are y & 5097 the same COS. Any suggestions.