Not able to call-forward 0 calls from console to night service extension

[dan8]

DAN 8
Here is the situation. the console (4700) is put into night service & the inbound calls go to the nurse's extension & this is what we want. Here's the problem when the residents pickup any phone & press 0 during the day it goes to the attd, but when in night service it still goes to the attd. They want the 0 calls to go the nurse's extension (5097). I tried to just forward 4700 to 5097 thinking that would take care of the problem, but not so. When I try call-forwarding 4700 to 5097 I get as far dialing 470 & the it rejects me. I looked at COS & console permissions & call-forwarding are y & 5097 the same COS. Any suggestions.

 

[joe2938]

change console-parameters on page 1 is Allow Night Service Calls To Forward? set to yes, give it a try

 

[dan8]

Dan 8

I looked on pg 1 of chg console parameters & didn't see the choice you mentioned.

 

[joe2938]

you must be on an older cm release then

 

[dan8]

Dan8
Joe I appreciate your response but being I don't have that option with console parameters is there some kind of work around. At AT&T & Lucent our 3rd tier guys always had some kind of work around. The client is getting impatient & I can't blame them thinking this was an easy fix. That was my first mistake.

 

[joe2938]

you can not forward an attd console, I will research this and get back to you

 

[1a22ip]

Did you try to give the Night service extension a time of day coverage path? Or try to bridge the night service extension on the nurse's extension.
Worth a test

1a2 to ip I seen it all

 

[joe2938]

do this, change listed, enter nurse station as the night service dest, on newer pbx you would do a change tenant 1 and define night service from there

 

[joe2938]

1a22ip, that will not work as this is a 0 out action for all phones

 

[dan8]

Dan8

Joe2938 got any more ideas? I tried doing a brig cl app for 4700 & that wouldn't even be accepted. What is the answer? The cust is driving me nuts!!!! Help!!! Please!!!

 

[joe2938]

Dan8, did you do a change listed as enter the nurses station as the night dest?

 

[joe2938]

Setting up
night service
You can use night service to direct
calls to an alternate location when
the primary answering group is not available. For example, you can
administer night service so that anyone in your marketing department
can answer incoming calls when the
attendant is at lunch or has left
for the day.
Once you administer night service to route calls, your end-users
merely press a button on the console or a feature button on their
phones to toggle between normal coverage and night service.
There are five types of night service:
•
Hunt group night service — directs hunt group calls to a night
service destination
•
Night station night service — directs all incoming trunk calls
to a night service destination
•
Night console night service — directs all attendant calls to a
Night or Day/Night console
•
Trunk group night service — directs incoming calls to
individual trunk groups to a night service destination
•
Trunk Answer from Any Station (TAAS) — directs incoming
attendant calls and signals a bell or buzzer to alert other
employees that they can answer the calls


So from the above types of night service, which type are you using will help us resolve your issue.

 

[dan8]

Dan8
I am so frustrated about this simple request to call forward 0 calls to the night service station. There has to be some kind of work around. I just know that you Tier 3 engineers have some fix. How about this, I create a call answer group with the operator & I create a simple analog station ( 600 ) be in that group as well. Wouldn't 600 receive all the calls the operator ( 4700 ) gets during the day as well as the 0 calls. Then when put in night service & the operators calls go to nurse's station ( 5097 )like it does now & if I call forward ( 600 )to 5097 as well it would send 0 calls as well Y/N? Do you think I'm making any sense? Please get back to me right away. I don't want to loose this customer for something as simple as this. Any help would be appreciated.

 

[dan8]

Dan8

When the operator puts her phone (4700) into night service the incoming calls are directed to the nurse's station (5097). When in night service any time anyone who dials 0 it rings at the console directly not to the nurse's station (5097). This is the problem. When the residents dial 0 they want it ring at the nurse's station.

 

[joe2938]

Maybe someone hear can help you dan as I have been on the road so much on installs,I am sure there must be some kind of work around

 

[dan8]

Dan8
I created a time of day cover path 1 with my new cover path 95 in it. Cover path 95 has the attd as pt1 & the nurse's sta ( 5097 ) as pt 2. This didn't work either.

 

[joe2938]

Dan it may be working as designed, the only way I know is to get rid of the attd consoles, modify 0 in the dial plan to be a station, this way it can have a time of day coverage path so during the day it looks at 1 coverage path while at night is looks to another coverage path. I know your customer most likely will not go for this but to be honest I believe as this is a attd console that it is working as designed.

 

[dan8]

Dan8
Joe thanks for getting back to me.If I replace the Attd console what do I do about the DSS console? I guess the only other thing to really do is add another Attd cosole up by the nurse's station. They would both ring on the "0" calls, y/n?

 

[joe2938]

yes that is your only option at this point, but with a back up console you may need to test the 0 out on night service to see if it hits the back up console so you may need to use position busy instead or make the nurse station console the principle console, testing will tell thou

 

[dan8]

Dan8
Joe if I made the Nurse's Console the primary then all calls would come in there during the day if I didn't use position busy, is this not correct? How would the nurse's position function during the day if it's busied out? I need the "0" calls coming to the console by the receptionist during the day What am I not seeing with your suggestion?