Not able to access Unified Manager BCM400 3.6

[mmgutierrez]

I am new to this system and access it seldomly. I need to do a change on the service our provider is giving us that implies login in through Unified Manager and although I can access via telnet I cannot login into Unified Manager. This is what I do:
1. Start internet explorer (on a clean laptop with Windows XP Service Pack 1)
2. Type the address of the BCM
3. Double click in the icon for Unified Manager
A window pops up displaying only a line.

In the past, I have been able to login to the Unified Manager successfully but I haven't done it in problably a year (or more).

Please help! This change of service will represent savings of 50%/month.

Thanks,

Maria M. Gutierrez

 

[foneman1]

Check your pop-up blocker, you can hold down your CTRL key and see if let you open the browser. Also you have to have Java installed and running on your computer. Good luck!

 

[Dasheen]

If ur using java 1.6 downgrade it to 1.4 or 1.5.

 

[Phnman]

Do you have a maintenance agreement with a nortel vendor?
There is a a service update SU_4 for Rls 3.6 that will solve your problem. You need an experienced BCM Tech to
put it on for you. A qualified tech will be able to see what patches
are installed now so that they can install SU4 properly.