Nortel Voicemail issue - Message waiting lamp

[jonesq]

Hi,

I have a problem with Nortel voicemail which I have been unable to solve. Basically I have a DN200 which also has an associated mailbox. Now this mailbox is configured correctly i.e it has a Class of service, it is enabled and working. Now the problem is that I have a 2616 set with a MWK key and message waiting allowed class of service but the message waiting key lights up but when I access the mailbox even though I am told that I have no new messages. Can anybody point me in the right direction to solve this ? Is this another mailbox which is pointing at my mailbox ?
Cheers

 

[1brc]

If you go to the Meridian Mail screen with the "FIND" button then scroll down to "MESSAGE WAITING INDICATION DN" then put the dn of the set you want to check it will bring up all the ext's with that dn.

 

[jonesq]

Thanks for your help but when I searched for sets with message waiting DN for my set it only returned my set -?
Anybody any other ideas?

 

[McGruff753]

Please post the TN.

 

[jonesq]

Hi,

Here is the tn. Sorry for not getting back sooner.

Thanx

TYPE: TNB
TN 001 0 00 00
DATE
PAGE
DES
DES PM
TN 001 0 00 00
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 7000
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU 0001
LNRS 16
XLST
SCPW 1111
SFLT NO
CAC 3
CLS UNR FBD WTA HPR PUA MTD FNA HTA TDD HFA
MWA AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD CCSA-CSI SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA
ICDA CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITA CLTD ASCD
CPFA CPTA ABDD DELD CFHD FICD NAID DNAA
RDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
EXR3
USRD ULAD RTDD PGND OCBD FLXD FTTR DNDY DNO3
CPND_LANG ENG
RCO 0
BFTN 001 0 00 01
001 0 00 03
010 0 00 03
014 0 00 13
022 0 00 12
EFD 7000
HUNT 7000
EHT 7000
LHK 0
LPK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 208 0 MARP
CPND
CPND_LANG ROMAN
NAME Q Jones
XPLN 11
DISPLAY_FMT FIRST,LAST
01 SCR 408 0 MARP
CPND
CPND_LANG ROMAN
NAME Q Jones
XPLN 11
DISPLAY_FMT FIRST,LAST
02 TRN
03 SCU 0009
04 SSU 0001
05 BFS 001 0 00 05
06 MWK 7000
07
08 MCR 60 0
CPND
CPND_LANG ROMAN
NAME IN CALLS
XPLN 8
DISPLAY_FMT FIRST,LAST
09 MCR 27 0
CPND
CPND_LANG ROMAN
NAME US TollFree
XPLN 11
DISPLAY_FMT FIRST,LAST
10 MCR 555 0
CPND
CPND_LANG ROMAN
NAME UK Freefone
XPLN 11
DISPLAY_FMT FIRST,LAST
11 RNP 1
12 AO6
13 MCR 27 0
CPND
CPND_LANG ROMAN
NAME US TollFree

XPLN 11
DISPLAY_FMT FIRST,LAST
14 BFS 001 0 00 01
15

 

[janaya]

Are any of these extensions appearing only on your phone?

If so, do any of them have their own voicemail box. If so, that will light the light, and when you check YOUR messages, it could tell you there are no messages.

See if any of these extensions have a mailbox associated with them. That is where I would start. It can happen if mailboxes are not cleaned as people leave.


John

 

[jonesq]

Hi John,

Yes SCR 208 and SCR 408 both have their own mailbox. These extensions only appear on my set. Now when I view both mailboxes
Mailbox 208 - has prime dn as 208 and message waiting indication DN of 208

Mailbox 408 - has prime dn as 408 and message waiting indication DN of 408

Both mailboxes have valid Class of Service and if i call the extensions a message is left in Message center and the lamp lights. The main problem is that at certain times of the day the lamp lights even though I know nobody has called me or left a message for me? Is it possible that some broadcast message is being sent - How could i check this out

Cheers
Q Jones

 

[coniglio]

if 208 & 408 only appear on your phone and the message indicator in voicemail points to those DNs then i think thats your problem. Why not set 208 & 408 under one mailbox (is 408 the rollover for 208?) and put an XMWK key on your phone for messages left on 208?

 

[joelunchpail]

whos mailbox is 408 ? do you really need 2. if not delete it.