Nortel Norstar phone system Line 1 not working

[ruiz0195]

I have a Nortel Norstar phone system and line 1 is completely dead on the system. I have tried changing the pair on the telephone block to a new pair but that did not resolve the problem. I powered cycled the phone system and this still did not resolve the issue. Is there another way to get Line 1 back into service?

 

[curlycord]

A little more info....what system and version?

Have you tried moving it to another line port on the KSU?

 

[ruiz0195]

i currently have a Norstar Modular ICS 6.1 phone system this is an addendum for my thread posted.

 

[DigitalMind]

You need to check the demarcation point of the line, (with all other cabling disconnected) there are good chances the telco cut it by accident. Make sure there's not a Norstar Phone plugged into the power-fail jack.

 

[ruiz0195]

i checked the demarc and all the lines were connected did not see any break what so ever. Is there a way of resolving the problem or moving line 1 to a different line?

 

[curlycord]

On the block you have 8 spots, click FAQ's tab to see the wiring diagram near bottom.

You can swap it with Line 2 to test, if Line 1 is good on Line 2 position then you have a bad amphonal or bad CO port on line card.
If you have 2 line cards then power down the system, swap the line cards and see if it works, if it does but line 5 does not then you know it is the card.

 

[phoneguy427]

Butt set would be a good start, or a punch down tool. If you can't resolve it with these tools call a Nortrel dealer!

 

[silver987]

If you go to the trunk block and swap line 1 & 2 that should give you an idea where the problem is. If line 2 goes dead, the problem is probably not in the phone system.

http://www.silverlakecom.com

 

[silver987]

Sorry curlycord.. I missed your post

http://www.silverlakecom.com