Nortel m7324 Problem with hold call.

[trinket789]

Here's the situation...A call comes in on line 1 and is put on hold for a specific employee. When he attempts to pick up on line 1 from his phone. It picks up line 2 and will not allow him to answer line one. Any help will be appreciated as I would like to have this fixed before he comes back from vacation.

 

[curlycord]

When you pickup the handset does it auto select line 2?
When you press line 1 what does it say on the display?

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[cook1082]

I was thinking the same curly - prime line is set for pool or line 2.

 

[trinket789]

No it does not. We have to select the line to make a call.
When we do try to pick up a hold call on that phone on line one it says transfer to line two.

 

[allworxguy]

Fist of all is the line flashing on hold?
Second is it only problematic on the one phone?
Third when you F*0 your line 1 button what is the description?


Marv

http://www.telemarv.ca

 

[trinket789]

Yes, yes and if I do feature * 0 it reads "speed dial>" on all phones in the company.

 

[curlycord]

That means line 1 is not programmed to the phone....call your vendor in to program it.
Cant be all phones since somebody is answering it and putting it on hold.....unless it rings in on their Intercom key?.









=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[allworxguy]

In order to pick up a held you you have to have an appearance of the line on the phone and you don't appear to.

Use Park instead of hold.

Marv

http://www.telemarv.ca

 

[trinket789]

Does it matter that we can make calls and can even answer calls from that line as long as its not a hold call?

 

[curlycord]

Matter to what?
What is a hold call?



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[trinket789]

Does it matter to any of the solutions given and a call that has been placed on hold by another phone.

 

[curlycord]

Sorry i just dont follow you.

As I mentioned you need to have Line 1 programmed to the sets, plain and simple.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[trinket789]

Just switched the phone with one that is hardly ever used. Quick fix for now. Thanks for trying to help.