We are beginning the process to convert our existing call center CC 7.0 to the AACC 6.2 platform. I have been tasked with ensuring a smooth transition from the current CCAD desktop to the AAAD desktop and handling all agent retraining. I pulled down the AAAD Agent desktop doc to read but would really like to see full size screen shots of the new app. I cant seem to find any......I would also love to be able to have access to a simulator for my own training....does anyone have any suggestions? How have any of you handled this transition?