Nortel Call Park vs. Avaya Call Park

[Voice99]

hello all, has anyone had to compare call park on both Avaya and Nortel? it seems that on Nortel you can park a call, get a 3-digit or 4-digit code on your display, and then page someone and provide the call park ID. then that person picks up a phone, presses call park, enters the code and answers the call.

however, in Avaya i'm being told that if you park a call, you get an audio response from the PBX or CM, and there is no visual code on your display. and i'm also being told that if the party being paged does not pick up that call, it rings back to the original set that parked the call and that person then needs to perform a call park again, which gives them a new code, creating a second page to the same party.

have you seen this and is there a better way around? Nortel Call Park works really well but we're migrating to Avaya so we want the same functionality and convenience of just parking the call once and getting a code on the phone display or via audio or both and then keeping that same call park code regardless of whether or not the paged party picks the call up in time.

 

[kyle555]

There is a detailed chapter on call park in the feature implementation guide. And if you're migrating from Nortel to Avaya, you will probably find this guide useful at times.

https://downloads.avaya.com/css/P8/documents/100171721

I can't speak to the visual code on the display - I'd think it has to show you...how else would you know where you parked it?
And depending how you invoke the feature, you can park it in the park slot of your choice. You can set timers to never return it to the person who originally answered, and common sense would dictate that in always takes the park slots in order, so unless you're using a busy system with extensive use of call park, you can be pretty sure that the same receptionist parking the same call that came back would get the same park slot if nothing else got parked in between it coming back to reception and re-parking it.

Basically, it might not be exactly the same, but with some fine tuning it'll probably be pretty darn close.

 

[wmainc]

On the Avaya, when you park a call, it gets parked on your extension number (unless your COS has console permissions, in which case you tell it the extension number to use). When the person goes to pick up the call they would dial the "answer back" FAC followed by the extension where the call is parked. Even if the call does recall to the phone that parked it and gets re-parked, it still uses your extension, not a new number.