Nortel 81c - Overflow goes to Mail instead of attendant

[RCA22]

Stumped by this -

Unanswered calls during the day are not being routed to the alternate attendant. Instead, they go to voice mail.
The alternate attendant is on a different switch but the two switches have tie lines.
All was working well and there were no programming changes (or so i think).

 

[telebub]

How do you have overflow setup? Are you using a M2250 console with AODN setup?

War Eagle!
Lions Baseball '09!

 

[RCA22]

We are using PC Consoles and no AODN.

 

[trvlr1]

Reboot the consoles, they like to just do their own thing every once in a while. We ended up removing our PC consoles because of this. Some of the issue may have been the users needing to use the PC for other things and the programming conflicting.

 

[RCA22]

I disabled the PC consoles, shut down the PC's and rebooted the switches. Still having the same problem. Any suggestions on how to check the NAS?

 

[johnpoole]

1st place i would look for a change would be either rdr data. or another cdb change. opt cfo can cause that.. for did calls to go to the att.. cls fba comes to mind.. but i haven't ever used that one

john poole
bellsouth business
columbia,sc

 

[RCA22]

No change to the CDB. I want to check TBL 00 in the NAS but not sure where to print that from. Any suggestions?

 

[GHTROUT]

LD 86

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[RCA22]

Problem disappeared before we were able to figure out what caused the problem. Thanks for your assistance.