Norstar Voicemail 4.0 1

[sdm139]

Ok here is the probem. Calls coming over the dids are not being routed to the users vm box. It seems that they are getting to voicemail but to the directory message. The call is answered by voicemail and then it says "using the dial pad enter the extension you wish to call" The problem all started after there was a brown out. The voicemail system died and was replaced with the same version. All cfna is set to correct vm dn. Now here is the kicker. When you make an intercom call the correct voicemail box picks up. any help will be greatly appreciated.

 

[fireeater]

go through the vmail manager and check the option for network dn if checked ,uncheck it ,if unchecked ,check it
i remember having that problem ,i think this is the fix for it

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[fireeater]

sorry it is called redirect dn and can be accessed by f983 password and then press 8

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[sdm139]

I did this but when I pressed 8 nothing came up ????

 

[fireeater]

it works on my 4.1 maybe not on 4.0 but you should still be able to get to it with the vmail manager

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[curlycord]

You need to run the redirect dn patch on the older systems.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[exsmogger]

If the NAM is R4.0 you can't turn it off through a system phone. You can turn off "Redirect DN" using the patch disk, or Voicemail Manager.

Brian Cox

http://www.jandjcommunications.com

 

[sdm139]

Were could I find the patch for redirect dn....

 

[curlycord]

It's locked item at the Nortel site.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[RikRodgers]

Might be easier to upgrade it to 4.1 at this point.

 

[SupportDude]

I can provide.
Hit my site and drop me an email.


-SD-

http://www.mysupportguy.net

 

[sdm139]

GOT IT WORKING !!!! That you guys so much for your help. It was the redirect dn. I checked by using the VM manager and it was checked. I unchecked it and the calls are now going to the mailboxes like they should.


THANKS AGAIN !!!!!