Norstar NAM 4.1 or Flash 2.0 Information Mailbox 1

[Huffdaddy]

Had a cust. call about an information mailbox on how to change the greeting to play the alternate greeting instead of the primary. Well never addressed that question before. Setup an Info box 500 in the lab Int. and tested, well the info box has no Admin option when accessing via F981. You can change and record the primary and alternate greetings but you do not have the option to choose which one to play as the main greeting. Am I missing something? Thanks

Someday's your the bug and someday's your the windshield!

 

[exsmogger]

Login to info mailbox, press 8, then press 2 for greetings. Anytime you login you can wait and usually hear a menu of options within 5 seconds.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Huffdaddy]

Thanks for the response: But when you log into the Info MB you have no option 8. That is the problem, it tells you invalid option.


Someday's your the bug and someday's your the windshield!

 

[allworxguy]

You can change and record the primary and alternate greetings

If you have no admin option. how did you record the greeting?

Greeting record is Admin (8) > Greet (2)

Marv ccna

http://www.telemarv.ca

 

[Huffdaddy]

I agree when your in a subscriber mailbox but this is an Information Mailbox. When you log in your Information Mailbox your Option is Primary Greeting - Rec Play Next
press Next for the Alternate Greeting Options - Rec Play Quit or press * to go back to Primary and # for Alernate greeting. This is how you record the greetings. No options for Admin. 8 this is an invalid entry.


Someday's your the bug and someday's your the windshield!

 

[exsmogger]

Do you get any voice prompts when you login to the info mailbox?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[norstarboy125]

Like exsmogger said just log into the mailbox and listen to the voice prompts. There has to be an option to play alternate greetings.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Huffdaddy]

You can play / listen to the greeting no problem, it's what I asked in the first post - You can change and record the primary and alternate greetings but you do not have the option to choose which one to play as the main greeting. This would be the greeting you hear when you transfer to the mailbox. (It always plays the primary greeting - no options to assign the alternate within the mailbox. I have a CallPilot 100 in my lab it has the same options in information box as the Nam and the Flash. Im not sure you can assign the alternate recording.

Someday's your the bug and someday's your the windshield!

 

[exsmogger]

I don't even get the option to record an alternate greeting in an info mailbox. I'm testing with a CP-150 R3.1. I'd just add several info mailboxes and switch between them as required.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Huffdaddy]

When you get a chance, try an older application and you will see what I'm looking at.
At this point I'm not getting what I'm looking for, but thanks all for the responses.


Someday's your the bug and someday's your the windshield!

 

[Multimedium]

I've found an evasive statement in the Reference Guides:

If you are using a Flash system with bilingual capability, the Information Mailbox Greeting must be recorded in both languages.

If you are using a Norstar Voice Mail system with bilingual capability, the Information mailbox greeting must be recorded in both languages.

I've found a more detailed statement in the Setup and Operation Guide:

If CallPilot is configured as bilingual, the Information mailbox has greetings in primary and alternate languages. The rules for bilingual prompting determine which one of these caller hear. Callers press a dialpad button, depending on which country they are in, to switch to the other greeting.

My understanding is that an information mailbox will have a primary greeting and an alternate greeting if the voice mail system is bilingual. Otherwise, it will have only a primary greeting. This would explain why exsmogger doesn't have to option to record an alternate greeting, but Huffdaddy has.

My understanding is also that the alternate greeting will play when the caller is directed to the information mailbox through the automated attendant and that the caller has requested to hear the prompts from the automated attendant in the alternate language.

My understanding is also that, while the primary greeting of the information mailbox plays, the caller can press 9 to hear the alternate greeting.

So, I don't think you can choose whether the primary or alternate greeting will play, but the caller can.

Unfortunately, I don't have a voice mail on which I can test all of the above.

Any volunteers to give it a try?

 

[exsmogger]

Makes sense. My test system is only configured for English.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Huffdaddy]

Awesome find Multimedium, this has explained my issue with info box. Your time was appreciated. Thanks

Someday's your the bug and someday's your the windshield!

 

[Huffdaddy]

Awesome find Multimedium, this has explained my issue with info box. Your time was appreciated. Thanks

Someday's your the bug and someday's your the windshield!