Norstar MOH & Headset 1

[woodworkingjoe]

[[Cross post from a different (incorrect) forum]]

Disclaimer: I'm a software guy, not a hardware guy...especially phone system. Please be patient.

I work for a small company with a Norstar phone system. Our office manager would like implement music on hold/background music. We would like to use her PC as a music jukebox. (I know -- copyright laws. Let's forgoe that for now.)

I've seen several discussions, very high level, that state the PC can be hooked into the headset jack. But none of the describe the details of doing so.

Here is what I understand. You have the phone console with a headset jack (rj45?). You have a PC with a wire pair coming out of the speaker out. Ok. That is all I understand.

Here is what I need to know. What do I do with the speaker wire pair? Do I connect it to an rj45 connector? Which pins? How does the phone console know that music is coming in the headset jack and is to be used for MOH/background?

Tangeant: is the discussion about the violet/slate wire pair applicable to system panel only?

Your patience and knowledge is appreciated,
dvn

 

[lanstein]

The way I have mine set up is a 1/8 (headset jack) to single RCA cable. Cut the end off the RCA cable. There should be 2 wires inside. Splice these onto a single pair phone cable. Then just punch these 2 onto the block. I don't know the color pair off hand but it is in the documentation. Hope this helps.

 

[ThePhoneGURU]

It all depends on what Norstar system you have..is it 3X8
6X16,8X24,CICS,MICS??? This will determine the colour coding of the MOH pair.

 

[woodworkingjoe]

Considering I would like to connect a PC to the headset jack of the receptionist console, the questions I need answered are these:

What happens to the speaker wire pair coming from the PC? Are they punched into an rj45 connector? Which wires should they be (red/green or yellow/black)?

Once plugged into the jack, how do tell the receptionist console/system know that the MOH is being piped in through the headphone jack? How do we activate MOH/background music and distribute the signal through the system?

I am not good on the communications end of things,
dvn

 

[lanstein]

What type of console does the receiptionst have? The wires coming out of the KSU should have a spot for the music on hold somewhere on the 25 pair punch block. Depending on your model system (as noted above) the pair color will vary. This is probably the cleanest way to do it and does not involve an RJ45 connector at all - just a splice from the headphone jack to a single pair wire punched onto the right color on the block.

 

[trabra]

Woodworkingjoe:

Where did you get the idea of plugging into the headset jack of the console phone? That is not the input for music on hold and that is why you are being asked what system you have. The MOH/BGM input is on a connecting block where the system control unit is installed and once we know what control unit you have, we can tell you what pair to connect the output of the computer to.

 

[woodworkingjoe]

The console is an M7324 Rel 14, circa 1999.

The KSU, I am assuming, is the wall unit back in networking room into which the phone system comes into the building. The 25 pair punch block is connected outside that unit, on which I think I can identify all the wires.

Why aren't I checking with the manuals? Because the manuals were lost by our tech guys in Minnesota (I being in Wisconsin).

Where did I get the idea from? The Nortel guy, who else. The other day he was explaining how easy all this would be (for all of $125/hr) to wire the PC into the console using the PC speaker out right. His explanation led me to believe everything would be right at the receptionist's desk.

I've been trying to understand things from various posts on various news groups, but when KSU and punchblock and wire pairs are mentioned, my eyes start glazing over. Those explanations don't synch up with what the Nortel guy was explaining.

dvn

 

[ThePhoneGURU]

There are a few things that need to happen. A physical connection from the bix to an external music source(being a cd player, radio, computer.... The KSU Model have yet to be determined. Then background music feature will have to be turned on in system programming. If your reception has a headset on her 7324 and wants to hear music from it she would press Feature 86 on...feature #86 off..
Is this fair to say?
Sounds to me like you'll need the help of an interconnect

 

[woodworkingjoe]

Here is more of what I know. The outside phone wire connects with a module labeled "CE 0188" in the Modular ICS case. Connected to that is our fiber channel to Minnesota and two other cases. There are four large cables (bundles) that come out of the ICS. Three connect into punch blocks that identify our phone extensions. These, inturn, connect to bunch of other punch blocks (using blue/white and green/white phone wire) that identify our wall connections (each being identified as data# and voice#).

The fourth bundle is wired into a different punch block, where the connections are labeled "wire pairs 1-5, 6-10," all the way to 25. All of the bundles have the same wire colors...which is kind of obvious. So each block would have a violet/slate pair, which appears to be pair #25.

There is an amplifier on wall, as well, The wiring is such a bundled clump, I'm not able to see where the is connected into the system.

dvn

 

[telemarv]

call 1-800-QUALIFIEDTECH