Norstar/Meridian Startalk/AA issues

[stangapds]

We have a Norstar/Meridian phone system with Startalk. I can't seem to find a way to change how the auxiliary ringer works. It rings fine when calls to an external line comes in, which is great.

However, whenever we transfer a call to an extension and join it before the person answers, or when someone dials a persons extension in startalk/AA and the system rings the extension, it also rings the auxiliary ringer.

We do not want the aux ringer ringing when AA transfers a call like that.

Is there any way around this?

Thank you!

 

[curlycord]

Please stand by, your post is important to us.....a fresh mind will be along shortly, if you have called our suicide hotline then please hold.






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curlycord

http://www.curlycord.com

 

[stangapds]

Can do. Thanks!

 

[allworxguy]

I've had limited success with phantom answer DN. To be sure it works everytime hang a 7100 in the phone room with 222 as its DN.

Marv

http://www.telemarv.ca

 

[stangapds]

Could that be the issue with the system thinking the receptionist is not available? If it can't actually find the phone? I'll give it a shot and see what happens Monday.

I'll update you! Thanks!

 

[curlycord]

Extension 222 is Forward Busy None and Forward No Answer 221 After 6 rings so it will hit the General Mailbox."

You need to forward it to 267 , not 221.
It will default into General Delivery as long as there is no mailbox 222.


F983/table/1 (or other if using) /adnt/ 222
F982/Atdnt/ 222

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curlycord

http://www.curlycord.com

 

[stangapds]

I installed another phone and changed the AA extension to use 258, the extension of that phone, and it behaves exactly how we want it. It rings past the 1 ring. I suspect it either had to do with no phone being there, or that extension is hung up in the system somewhere. No body actually uses that extension but 258 behaves differently from 222. I already changed it to transfer to 267 after I found out it would hit the General Mailbox anyways which is what we wanted.

So for now everything works and I will finish setting it up just how we want! If anything changes I'll let you know.

I can't thank you guys enough! You've been an amazing help!