Norstar CICS 1.0 Upgrade 2

[ssheltoncmi]

We currently have a fairly old system (not sure how old, but I know at it's old); it is a Nortel Norstar CICS 1.0 system. My question is, is it upgrade-able? We recently purchased a replacement system from a local vendor that just didn't fit our needs (Talkswitch 488vs) and went back to our old Nortel system. Is there any avenue to perform an upgrade and if so, what are the benefits? New features? More extensions? Etc?

If we can, is it difficult to do or something simple? Any and all advice would be greatly appreciated.

Compact ICS with a CI trunk. CallPilot 100.

 

[ipolmans]

Here is a document on the upgrade process.

http://white-harris.com/wp-content/uploads/2009/07/nortel-ics-61-to-71-upgrade-tool.pdf

 

[ssheltoncmi]

After I had posted, I realized that I didn't know for sure if our system was a 1.0 or not. Is there any easy well to verify what software we have on it?

Compact ICS with a CI trunk. CallPilot 100.

 

[exsmogger]

If you have a CallPilot then you should be at least R4.1. You can pop off the cover of the CICS with a screwdriver and read the label on the software card.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[ssheltoncmi]

Thanks for all of the help! I know this is somewhat off subject, but we do have CallPilot and it is accessible via web-browser at an internal IP address (192.168.1.250). Is the phone system itself accessible? Or does it have the ability to be? It's not on our network right now, but I'm new to Nortel systems and wasn't certain that our system could be tied into our network and accessed via a web browser. Thanks!

Compact ICS with a CI trunk. CallPilot 100.

 

[exsmogger]

The CICS has no ethernet port.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Suggest you upgrade to 7.1 on CICS and latest build of 3.1 on Callpilot
Those are the last releases.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ssheltoncmi]

curlycord: What are the advantages of upgrading to 7. 1 from 4.0? And upgrading CallPilot to 3.1?

I just need to be able to justify doing so.

Compact ICS with a CI trunk. CallPilot 100.

 

[Multimedium]

Assuming you are going from CICS 4.1 to 7.1, here are the most significant features:
[ul]
[li]Alpha tagging[/li]
[li]CLID when busy[/li]
[li]Distinctive ring for lines and hunt groups[/li]
[li]Full support for the T7316, T7316E and KIM[/li]
[li]Silent monitoring for hunt groups[/li]
[li]System Wide Call Appearance (SWCA)[/li]
[/ul]

 

[curlycord]

The idea is so you are then supported by your vendor and/or manufacturer.
If you call for support the first question might be "is your software current?".
Will also help with any compatibility issues should they arise.
Discontinues product so get it while you can.

The Callpilot requires the vendor to use their upgrade card to write to your software card, no purchase of software required however you can you can purchase a new 3.1 card if you prefer but may not have the latest build.

You say you have 4.0 , here is little more as well...

4.1
• Call forwarding (external)
• Hospitality Services feature (for International users)
• Outgoing Name and Number blocking (ONN)
• ISDN S-loop call origination using OLI digits
• Fax switch detection feature available

6.0/6.1
• The enhanced Call log
• The second dial tone table

7.1
CICS - Includes new daylight savings times was another in 7.1


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[hawks]

Why are you looking to upgrade? What do you want that this system does not do? Just curious because I've had people upgrade in the past that really had no need for it.