Norstar Call Center

[GypsyMoth]

Hello,
I just had all 6 phones at my call center show "fast-busy" when trying to dial an outside line. Any suggestions? I'm still pretty new to the Norstar way of life. Thanks!

 

[curlycord]

Show "fast busy"? or hear a "fast busy"?

 

[GypsyMoth]

Sorry,
I meant hear a fast-busy.

 

[curlycord]

Is it a PRI?
What is system type and software version?
Do other sets work?
Give as much info as you can.

 

[GypsyMoth]

Yes it is a PRI. The system is Norstar ACD.
MICS 7.0
Call Pilot

They can recieve incoming calls, but when they dial "9" for an outside line and start dialing numbers, they get the fast-busy.

 

[curlycord]

Your PRI is probably down.....look for the phone system, follow the RJ45 cord to a small box...if may have a card on it with a circuit number so call the number and give them the circuit number.

 

[curlycord]

Forgot to add to call your Telco if you cannot find the above....of call your Vendor in case the problem is with the system but 90% of the time is is the Telco at fault.

 

[curlycord]

I re-read and you say you get incoming calls.....call your vendor and tell them just that.

 

[GypsyMoth]

On the phone with them right now. Thanks for your help. Have a good weekend.

 

[norstarboy125]

look on your dti card do you see any red/yellow lights...