Hello all,
Here's what I want to accomplish:
Call comes in, caller ID detects call is from area code 123 or phone number 123-456-7890, and system refers to a database and routes the call to Joe at ext. 111 who is the rep for area code 123. This bypasses the receptionist and any CCR trees in VM.
Does Norstar or an aftermarket product make software or a device that integrates with the Norstar that can do this?
Thanks,
John
Here's what I want to accomplish:
Call comes in, caller ID detects call is from area code 123 or phone number 123-456-7890, and system refers to a database and routes the call to Joe at ext. 111 who is the rep for area code 123. This bypasses the receptionist and any CCR trees in VM.
Does Norstar or an aftermarket product make software or a device that integrates with the Norstar that can do this?
Thanks,
John