Norstar 824 DR5 - Set the on-hold timeout?

[KimballJohnson]

We are using music on hold to feed dial-in callers who listen to our meetings (listen only).

However, the on-hold session times out after 120 minutes - exactly 2 hours.

If the audtiors call in a couple of minutes early, they are disconnected for the last few minutes of a two-hour meeting and have to re-establish their connection - if they happen to figure out what might have happened or how to solve it.

I'm, not yet sure whether this time-out is for all dialers or for each dialer. But I'm guessing whther its for all or for each will help me figure out what setting is affecting the duration of the session.

Does anyone know whether this is an adjustable setting and whether their is any way arround it? Such as setting the per-user setting versus the system setting?

Could we put the line in a park slot and have a separate setting for that?

Any help appreciated.

Thanks,

Kimball

 

[MarvO1]

I think it was a factory locked in setting designed to release calls that were accidently held, assuming that nobody would stay on hold for 2 hours.
Is your system a DS cabinet? Seems like there was a difference in the time limit between a DS and a non-DS cabinet, but can't remember which one was longer.
I ran into this years age doing the same thing you are using it for.

MarvO said it

 

[KimballJohnson]

Thanks Marv,

That confirms my suspicions since I didn't recall any feature setting for this explicitly.

I'm going to run the sound system feed back into an extension through a Valtec pager interface.

Then I'll have the operators put the line out into conference with that extention.

I'm guessing that the designer would not have limited calls to 2 hours.

Thanks,

Kimball